Fire Sprinkler Service Supervisor

Fire Sprinkler Service Supervisor Department:

• Sprinkler Service Reports To: Service Manager / Operations Manager Location: Basalt, Colorado Employment Type: Full-Time, Field & Office-Based Position Summary The Fire Sprinkler Service Supervisor oversees and coordinates the activities of service technicians performing inspections, testing, maintenance, and repairs on fire sprinkler and related water-based fire protection systems.
• This role ensures projects are completed safely, efficiently, and in compliance with NFPA standards, local codes, and company policies.
• The supervisor provides technical expertise, leadership, and customer support while maintaining high performance and safety standards within the team. Key Responsibilities Team Leadership & Management Direct, schedule, and oversee daily activities of fire sprinkler service technicians.
• Provide technical guidance and assist with troubleshooting complex issues in the field.
• Conduct jobsite visits, quality checks, and performance evaluations.
• Mentor and train technicians to enhance skills, safety awareness, and productivity. Service Operations Oversight Assign service work orders, monitor progress, and ensure deadlines are met.
• Coordinate emergency service coverage and on-call rotations.
• Review service reports for completeness, accuracy, and compliance with company standards.
• Ensure availability of required tools, equipment, and materials for field operations. Quality Assurance & Compliance Ensure work meets NFPA 25 and other applicable standards, as well as local codes. ● Maintain accurate documentation of inspections, deficiencies, and repair work.
• Promote strict adherence to OSHA safety requirements and company safety protocols. Customer Relations Serve as the primary point of escalation for customer concerns or technical issues.
• Communicate inspection results, service recommendations, and repair needs clearly to customers.
• Partner with sales or estimating teams to develop accurate proposals for repairs or system upgrades. Administrative & Reporting Maintain technician schedules, timekeeping records, and project tracking reports.
• Monitor key performance indicators such as completion rates, call-backs, and customer satisfaction.
• Provide management with regular updates on service department performance. Qualifications Education & Experience High school diploma or equivalent; Associate’s or Bachelor’s degree in Fire Protection, Construction Management, or related field preferred.
• Minimum 5 years of fire sprinkler service experience, with at least 2 years in a supervisory or lead technician role. Certifications NICET Level II or higher in Inspection & Testing of Water-Based Systems preferred.
• State-issued fire sprinkler license (if applicable).
• OSHA 30 or equivalent safety certification desirable. Skills & Competencies Strong knowledge of NFPA 25 and related fire protection standards.
• Ability to read and interpret blueprints, piping layouts, and technical specifications.
• Excellent leadership, organizational, and customer service skills. ● Skilled in troubleshooting and problem-solving.
• Proficient in Microsoft Office and service management software. Physical & Work Environment Requirements Ability to lift 50 lbs, climb ladders, and work at heights or in confined spaces.
• Work in various environments including active construction sites, industrial facilities, and occupied buildings.
• Willingness to travel to job sites and occasionally work overtime as needed. Compensation & Benefits Competitive salary based on experience and certifications.
• Health, dental, and vision insurance.
• Retirement plan with employer match.
• Paid time off, holidays, and ongoing training and certification support. Powered by JazzHR