Join a Growing Farmers Insurance Agency That Invests in Your Success!
At the Starkey Agency with Farmers Insurance, our mission is to help our clients navigate life by helping protect what matters most.. We believe that exceptional service is the backbone of our business. We are looking for an empathetic, problem-solving Customer Service Representative to join our team. As a CSR, you will be the direct link between our team and our customers. You will manage inquiries, resolve complaints, and ensure every customer leaves with a positive experience. If you are naturally patient, quick-thinking, and passionate about helping others, this is the perfect role for you.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Manage Interactions: Handle high volumes of inbound inquiries via [phone, email, and/or live chat] promptly and professionally.
Problem Solving: Actively listen to customer concerns, troubleshoot issues, and provide accurate, effective solutions.
Product Knowledge: Develop a deep understanding of our [products/services] to answer questions and make relevant recommendations.
Policy Management: Process policies, changes, payments, and other requests accurately within our company database.
Customer Retention: Build sustainable relationships by going above and beyond to ensure customer satisfaction and loyalty.
Active General Lines Property & Casualty License, or willing to obtain them (licensing assistance available)
Previous work experience in customer service, sales, marketing, promotions or telemarketing preferred.
Self-motivated, dependable, and goal-oriented mindset
Positive attitude and team-player mentality
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication and relationship-building skills along with professional phone etiquette.
Customer Service Representative • Springfield, IL, US
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