Manager, Aftersales (Service & Parts) AZ or SoCal based

Position Overview

Are you passionate about driving excellence in dealership operations? As one of our Fixed Operations Area Managers, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Key Responsibilities

• Consult with Polaris dealerships to improve their ORV service & parts business.

• Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.

• Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.

• Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.

• Establish and promote best practices to improve the completion rates of safety and service bulletins.

• Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network.

• Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.

• Partner with dealerships to set measurable goals and strategic plans for success.

Desired Competencies

• Analytical Thinking: You thrive on data-driven decision-making, using insights to identify and solve problems effectively.

• Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.

• Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction.

Qualifications

• Bachelor’s Degree preferred.

• 3+ years of experience in powersports, marine, or automotive dealer service operations.

• Strong knowledge of dealership operations and financial systems.

• Comfortable leading training sessions and classroom-style instruction.

• Proficiency in Microsoft Office applications.

• Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).

• Ability to drive to a major airport for travel as needed.

• AZ or SoCal-based home office w/regional travel

The starting pay range for California is $85,000 to $100,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

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To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.