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Service Delivery Director (SDD)Hcltech • Arlington, TX, United States
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Service Delivery Director (SDD)

Service Delivery Director (SDD)

Hcltech • Arlington, TX, United States
12 days ago
Job type
  • Full-time
Job description

Service Delivery Director (SDD) France

Service Delivery Director (SDD) Others, Clipperton

Job Summary

The Service Delivery Manager is a pivotal role responsible for the profitability and overall success of engagements within the organization. This position focuses on managing service delivery excellence, driving process improvements, and ensuring customer satisfaction while implementing strategic initiatives aimed at optimizing profit margins. The role requires strong leadership skills to engage and develop teams, ensuring alignment with the organization's objectives and fostering a culture of continuous improvement.

Key Responsibilities

  • Lead process improvement initiatives by implementing automation and lean IT methodologies, driving compliance and reducing human error in service delivery.
  • Strategize and oversee program and delivery management to ensure all deliverables align with profitability targets and contractual obligations.
  • Mentor and develop team members, fostering engagement and retention through tailored professional development plans and growth opportunities.
  • Enhance customer engagement and satisfaction by proactively addressing concerns, managing escalations, and ensuring adherence to service level agreements.
  • Drive the upskilling of resources through the establishment of internal academies and training programs to cultivate talent and support career progression.

Skill Requirements

  • Strong understanding of service delivery management principles and practices.
  • Proficiency in process improvement methodologies such as lean IT and automation tools.
  • Excellent leadership and team management skills, with a focus on employee engagement and retention.
  • Solid financial acumen to manage P&L and drive profitability.
  • Exceptional communication and relationship management abilities.

Other Requirements

  • Optional but valuable certifications: ITIL, Six Sigma Green Belt, PMP, or relevant service delivery management certifications.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.

Benefits

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:

  • Industry-benchmarked compensation
  • Best-in-class healthcare benefits
  • Personal time off
  • Maternity and paternity benefits
  • Access to skills / higher education programs/resources
  • Discounts on products and services via Benefit Box
  • Participate in CSR programs and live life with a purpose
  • Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

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Service Delivery Director (SDD) • Arlington, TX, United States

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