The Mobile Operations Manager will oversee the deployment, logistics, and efficiency of SparkCharge's mobile charging units and field teams. This role requires a leader who excels in process optimization, team management, and operational strategy, ensuring each customer interaction is seamless and high quality. The ideal candidate will balance hands-on oversight in the field with strategic planning to scale operations in an evolving EV market.
Daily Operations & Logistics
Coordinate scheduling, dispatch, and routing for all mobile charging units.
Monitor real-time field operations, proactively addressing any issues or delays.
Optimize processes to reduce wait times and improve customer satisfaction.
Manage and oversee staff and vehicle fleet operations, including scheduling, dispatch, maintenance, and compliance for all mobile charging units.
Team Leadership & Management
Help hire, train, and supervise a team of field technicians and support staff.
Help set performance goals, conduct regular performance evaluations, and provide coaching to drive team growth and accountability.
Foster a positive, safety-focused culture emphasizing teamwork and continuous improvement
Process & Efficiency Optimization
Analyze operational workflows and implement solutions to enhance speed, reduce costs, and improve service quality.
Use data and metrics to refine logistics, routing, and capacity planning for the mobile charging fleet.
Collaborate cross-functionally with departments like Customer Support, Product, and Technology to streamline overall operations.
Quality Control & Safety Compliance
Establish and enforce safety protocols, ensuring all operations align with local, state, and federal regulations.
Conduct regular inspections and audits of equipment, vehicles, and personnel to maintain operational excellence.
Develop and maintain standard operating procedures (SOPs) that adhere to industry best practices. Strategic Planning & Scalability
Work closely with leadership to forecast demand, plan expansions, and drive strategic initiatives.
Identify opportunities for new service offerings or market segments, using insights from operational data and customer feedback.
Participate in budgeting, cost analysis, and capital expenditure planning to support sustainable growth.
Customer & Partner Relations
Collaborate with the Customer Success team to ensure high levels of customer satisfaction and resolve escalations promptly.
Maintain strong relationships with vendors, suppliers, and third-party partners critical to daily operations.
Qualifications Bachelor's degree in Operations Management, Business Administration, Logistics, or a related field preferred.
5+ years of experience in operations, logistics, or field service management, with at least 2 years in a leadership role.
Mobile Operations Manager • Somerville, MA, United States
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