Overview
In this role, you’ll manage a book of client accounts and build trusted relationships with the people you work with every day. You’ll support routine and moderately complex accounts, help clients with their risk and capital management needs, and look for ways to grow existing business through added services and cover. This role is a good fit if you enjoy looking after clients, solving problems, and keeping work moving smoothly. You’ll also spend time with senior decision makers and day to day contacts, so clear communication and good judgement will matter every day. How you'll make an impact You’ll be the main point of contact for an assigned group of clients, helping to keep relationships strong and accounts on track. Day to day, you’ll manage a live book of business, respond to client needs, and bring in the right support when a situation needs extra attention. You’ll also work to protect retention and spot chances to add more value through extra services or higher levels of cover. Alongside client work, you may help coordinate administrative and customer service support, and you may support an Account Executive or Broker Producer. Your focus will be on keeping clients informed, making sure important issues are handled quickly, and helping each account move forward in the right way. About You Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time. Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Client Manager, Small Business Benefits • Rockford, Illinois
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