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VDart Inc
Desktop Support/ Deskside Support EngineerVDart Inc • Sunnyvale, CA, United States
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Desktop Support/ Deskside Support Engineer

Desktop Support/ Deskside Support Engineer

VDart Inc • Sunnyvale, CA, United States
14 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Desktop Support/ Deskside Support Engineer

Location: Sunnyvale, CA 94086

Contract

Role Summary

The Deskside Support Analyst will provide high-quality onsite technical support for CLEINT's employees, ensuring seamless operation of end-user devices, collaboration platforms, meeting room technologies, and workplace IT services. The role requires strong troubleshooting skills across MacOS, Windows, mobile devices, enterprise applications, endpoint tools, and ITSM processes, while delivering a consistent and customer-focused user experience.

Key Responsibilities

  • End User Support
  • Provide Level 1 deskside / desktop support for hardware, software, operating system, and connectivity issues.
  • Troubleshoot and resolve incidents related to laptops, desktops, printers, peripherals, mobile devices, and accessories.
  • Support both MacOS and Windows endpoint environments, including installation, configuration, and break-fix support.
  • Diagnose LAN, Wi-Fi, VPN, remote access, and basic network connectivity issues.
  • Joiner, Mover & Leaver Support
  • Prepare and provision devices and accessories for new hires to support Day-1 readiness.
  • Support employee moves, role changes, and offboarding activities, including device recovery and access coordination.
  • Follow defined SOPs and checklist-driven processes for onboarding and offboarding support.
  • Collaboration & Meeting Room Support
  • Provide onsite support for Zoom Rooms, Microsoft Teams Rooms, AV conferencing solutions, displays, cameras, microphones, and shared meeting room equipment.
  • Troubleshoot audio, video, screen-sharing, and presentation issues during meetings and business-critical events.
  • Provide white-glove / executive meeting support when required.
  • Application & Productivity Support
  • Support Google Suite primary and Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Assist users with collaboration and productivity tools such as Slack, Jira, Confluence, and other enterprise-approved applications.
  • Coordinate with application, endpoint, security, and infrastructure teams for advanced issue resolution.
  • ITSM & Service Operations
  • Log, update, categorize, resolve, and close incidents and service requests in ServiceNow or designated ITSM tools.
  • Adhere to defined SLA, KPI, escalation, and communication requirements.
  • Maintain clear ticket documentation, troubleshooting steps, user communication, and resolution notes.
  • Participate in problem management, root-cause analysis, and continuous service improvement activities.
  • Nice-to-Have
  • Mac-first or Mac-heavy enterprise support exposure.
  • Slack-based user support ecosystem and service-channel operating model.
  • ServiceNow and Jira exposure for incident, request, and workflow management.
  • Meeting room, AV, and workplace technology support

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Desktop Support/ Deskside Support Engineer • Sunnyvale, CA, United States

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