Assistant Director, Evaluation - Wellness Center

Assistant Director, Evaluation

Reports to: Director, Compliance & Evaluation

Program: Quality Assurance & Compliance

Department: Compliance Department

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Schedule: Monday - Friday, 8:00am-4:30pm

Status: Full-time/Exempt/Management

Openings: 1

Summary:

The Assistant Director of Evaluation is responsible for overseeing database administration, reporting, and the development and maintenance of the agency's data infrastructure, including dashboards, analytics, and performance reporting systems. In partnership with Program and Compliance and Evaluation leadership, this position helps strengthen a comprehensive reporting, evaluation, and outcomes monitoring framework across the agency.

The ideal candidate will contribute to building the agency's evaluation capacity by enhancing data systems, supporting internal program evaluation activities, and promoting the use of data for continuous quality improvement. Through a focus on performance measurement, systems improvement, and evidence-informed decision-making, this role helps maximize program effectiveness and improve client outcomes.

Essential Duties and Responsibilities:

• Collaborates with Director of Compliance & Evaluation and agency leadership to support evaluation efforts across the agency that reinforces the importance of data analysis and making data-driven decisions to improve agency wide outcomes.
• Leverages and stays current with best practices on reporting, data analysis, data visualization, and program evaluation to build and strengthen the agency's evaluation capacity.
• Designs and creates user-friendly reports and dashboards in partnership with the program staff and management.
• Manages and supports agency wide database administration across multiple data systems (e.g., Clarity, CHAMP, Salesforce, EXYM, Tableau), providing training to program staff as needed.
• Works with agency leadership to implement systems and tools to improve data and reporting across the agency.
• Manages and supports HMIS data and reporting activities (e.g., Homeless Inventory Count, Key Performance Indicator Reporting, Annual Performance Reporting).
• Regularly assesses and ensures efficiency, fidelity, and proper management of data across all agency platforms.
• As part of the team, supports annual program evaluation efforts and helps manage and update agency data warehouse.
• Provides additional leadership and support on reporting and evaluation to Compliance & Evaluation team, staff, interns, and volunteers on data and reporting as needed.
• Provides data and analysis for grants, foundations, contract performance, and annual program evaluation data as needed.

Qualifications:

• Bachelor's degree in relevant field such as: Evaluation, Public Health, Social Sciences, Statistics/Research Methods, Public Administration or related field. Equivalent advanced experience as an internal program evaluator may be substituted for formal education.
• Minimum of four (4) years of experience in research, program evaluation, data analysis, or related work involving client/patient data, database management, and performance measurement.
• Minimum of two to three (2-3) years of HMIS experience, including data management, reporting, and data quality monitoring.
• Possesses customer-focused mindset and commitment to supporting internal and external partners.
• Outstanding organizational skills, with a thorough knowledge of nonprofit service provision and administration.
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively.
• Strong communication and interpersonal skills written, verbal, non-verbal with a team building and supportive approach.
• Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment. Provide additional support, when necessary, in a can-do, roll-up-your-sleeves type of environment.
• Time management skills as it relates to prioritization, delegation, overseeing multiple competing projects, and the ability to effectively manage one's own time and that of employees.
• Current, valid California Driver's with an acceptable driving record.

Preferred Qualifications:

• Master's degree or equivalent advanced experience as an internal program evaluator.
• Experience with Power BI
• Systems thinker with experience implementing, managing, and optimizing business intelligence, reporting, and data visualization solutions.

Work Environment:

• Primarily indoor office and field environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 15 pounds
• May necessitate working in busy and loud environments
• May be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

Expected Behaviors of All Staff:

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed, valued, and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates