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IT Helpdesk/Systems SupportMotion Recruitment • Birmingham, Alabama, United States
IT Helpdesk/Systems Support

IT Helpdesk/Systems Support

Motion Recruitment • Birmingham, Alabama, United States
30+ days ago
Job type
  • Full-time
Job description
Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T
Contract Duration: 6 months +
Required Skills & Experience
  • High School diploma or equivalent, college degree preferred.
  • 2-4 years' experience installing, configuring and resolving complex PC support issues
  • Should possess strong customer service skills and good verbal communications skills.
  • Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
  • Should possess good analytical/trouble shooting skills.
  • Previous ticketing system experience is nice to have.
  • Should have A+ certification and possess good written skills.
  • Scripting or automation of processes/ideally PowerShell
What You Will Be Doing

Daily Responsibilities
  • Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
  • Provide excellent customer service.
  • Must complete time critical assignments on time to meet company goals and customer deadlines.
  • Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
  • Must enter all work into ticketing system
  • Must comply with all policy and procedures of the company
  • Complete assigned tasks as assigned by the System Support Manager
  • Install and configure replacement PCs and peripherals.
  • Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
  • Provide support for PCs, printers, scanners, aircards and PDA devices.
  • Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
  • Perform on-sight technical PC support for corporate personnel.
  • Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
  • Recommend products as required and in accordance with polices.
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IT Helpdesk/Systems Support • Birmingham, Alabama, United States

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