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👩💻 We are collaborating with a company that offers data protection, disaster recovery, and IT infrastructure solutions, helping businesses secure and optimize their critical systems.
We're Looking For:
A senior, architecture-minded Data Protection Engineer with deep expertise in backup, recovery, and scale-out storage, someone who can size, architect, and design solutions for complex environments and act as the final technical authority when problems get hard. You'll work directly with customers across many industries, from media and entertainment to aerospace to health sciences, to solve their most challenging design and support issues. You'll also serve as the escalation path for L1, L2, and L3 support engineers, so this role is for someone who's already the person others turn to, not someone growing into it. If you're deeply technical, love architecting resilient systems, and genuinely enjoy working with people, we want to hear from you.
Location: US. Candidates in Southern California work 90% remotely and 10% in person.
A note on English: Strong, professional English is important since you'll integrate closely with our team and communicate directly with clients. That said, we value technical depth first. If your English is solid and your data protection expertise is strong, we want to hear from you.
Key Responsibilities:
Architecture & design: Size, architect, and design data protection, disaster recovery, and scale-out storage solutions for a variety of workloads and clients.
Operationalize: Bring new products and processes to life to meet customer demand, improve service SLAs, and minimize availability and recoverability gaps.
Escalation path: Serve as the escalation point for L1, L2, and L3 support engineers.
Customer collaboration: Work directly with customers to solve the most challenging design and support issues, and provide clear action plans that put them at ease.
Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks and processes.
Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve.
Root cause analysis: Troubleshoot outages and perform root cause analysis to prevent recurrence.
Security & compliance: Configure access using a least-privileged approach, audit, and ensure adherence to policies and procedures.
Upgrades: Communicate upgrade and rollback plans, and execute upgrades.
Trust: Communicate with clients, understand their needs, and build lasting trust.
Technical Requirements:
8+ years of experience in similar roles working with the technologies listed below
Windows and Linux administration
VMware vSphere
IP networks
Cloud platforms (AWS / GCP / Azure / OCI)
Scale-out storage (Qumulo / Isilon / NetApp)
Data Protection / Backup & Recovery software (Cohesity, Rubrik, Commvault, Veeam, Keepit, Zerto). Experience with any one of these transfers well; our environment runs on Cohesity.
Experience as a System Architect / Administrator
Experience as a Storage Architect / Administrator
Experience as a Backup Architect / Administrator
AI dev/coding agents
Familiarity with Git / version control, M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus.
Professional Skills:
Problem-solving: Resourceful, analytical, and driven to work through complex issues.
Communication: Explain technical concepts and the impact of technical issues clearly to customers.
Collaboration: Friendly, easy-going, and team-oriented.
Data Protection Engineer | IT Infraestructure Company | US • Kansas City, Missouri, .US
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