IAM Delivery Manager - JPMC

IAM Delivery Manager

Location: Irving, TX - Hybrid Role

HR Level: Fulltime Role with Mphasis

Relevant Experience Years: 15+ years of experience with IAM projects with 8+ years managing multi-workstream projects in IAM domain in large enterprise environments

Tools: IGA, PAM, IGA, SSO, CIAM and Secrets Management Technologies (Must have) Secrets Management, PKI, External Authorization and CIEM Technologies MS Project, Excel, Word, PowerPoint (Must have)

Skills: At least 8+ years hands-on experience managing delivery of multiple simultaneous projects and multi-track projects in IAM domain Prior hands-on experience working as engineer, architect or BA in IAM implementation and operations projects Prior hands-on experience as a project manager of IAM implementation and operations projects In-depth knowledge and understanding of lifecycle of projects in IAM domain, typical challenges, issues and problems Understanding of audit and regulatory requirements and relation to IAM projects Audit, risk and compliance knowledge for IAM and cybersecurity Knowledge on IT and security standards and regulations such as SOX, ISO27001, SOC1/SOC2, COBIT, GDPR, CCPA Strong organizational skills Skilled in coordinating and communicating with customer and vendors to manage dependencies on other teams and stakeholders Skilled in anticipating problems, roadblocks, risks and effectively communicating and managing them Skilled in project financial management, tracking budgets, resourcing cost and managing P/L of project Excellent communication skills with team leadership ability Excellent client facing and presentation skills.

Responsibilities: Project Delivery Management: Set up the full lifecycle of IAM projects internally and with customer processes from initiation to closure, ensuring on-time delivery and alignment with business goals. Actively manage and ensure projects meets budgetary, timeline, security, compliance and P&L targets. Ensure any potential issues are identified, set up and monitor rectification plan with PM and flag to delivery leadership for visibility and inputs. Ensure adherence to SOW scope and use appropriate mechanisms to manage changes in project scope, schedule and costs Operational Support: Have weekly connects with PMs to review project plan, project status, ensure any issues and roadblocks are identified and planned for rectification. Ensure coordination and tracking with internal teams for project deliverables, invoicing, P&L, resource fulfillment, risk tracking activities. Ensure resource fulfillment through internal and external processes on time for planned project activities. Stakeholder & Vendor Mgmt: Act as the primary point of contact for third-party contracting parties, vendors, managing relationships and expectations. Coordinate internal resources and third parties/vendors for the execution of projects. Client Mgmt: Ensure high customer satisfaction. Get weekly feedback and inputs from customer leadership on meeting customer expectations and identify gaps and opportunities for improvement. Act as the first level of escalation after project manager for customer concerns. Have regular conversations with customer cyber leadership in other IAM and cyber domains, identify and map new opportunities for growth with account leadership. Risk & Compliance: Measure project performance using appropriate systems, tools and techniques. Perform risk management to minimize project risks. Ensure internal and customer processes are followed to achieve internal and customer risk and compliance parameters. Report and escalate to management as needed.