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Holiday Inn & Suites
Hotel Front Desk ManagerHoliday Inn & Suites • Springfield, MO, United States
Hotel Front Desk Manager

Hotel Front Desk Manager

Holiday Inn & Suites • Springfield, MO, United States
17 hours ago
Job type
  • Full-time
Job description

Hotel Front Desk Manager

We are looking for a Front Desk Manager to direct and administer all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

Essential Functions:

  • Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
  • Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
  • Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards.
  • Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
  • Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
  • Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Calculation, monitoring, and transmission of loyalty program points.
  • Assists in check-in/check-out of guests or any related guest service activity.
  • Initiate and prepare reports as required.
  • Assist office in any other administrative duties as needed.
  • Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and troubleshooting problems

Work Schedule

  • Weekend availability

Benefits

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Referral program
  • Employee discount

Holiday Inn & Suites - Springfield 2720 N Glenstone Ave, Springfield, MO 65803, USA

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Hotel Front Desk Manager • Springfield, MO, United States

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