Front of House Manager

Front of House Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Flagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our client, the largest social media company in the world! This job includes managing the Front of House teams in multiple cafes, providing customer service to all clients and guests and supporting kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off.

Salary Range: $ 85k-90k

Benefits/Perks:

• Monday to Friday: 6:00am - 2:30pm
• No weekends
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 13 paid holidays
• 401K with match
• Vacation and Sick days

Essential Functions

• Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and clients
• Manage: oversee Front of House teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary
• Hire: work with staffing recruiter to select and hire appropriate Front of House staff to grow your teams
• Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager's report to highlight staff issues, equipment repairs, product inventory, training needs and more
• Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue
• Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policies
• Safety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management and ensure your team is following guidelines as well
• Other duties as assigned

Knowledge and Skills

• Excellent customer service skills and reliability are a must
• Strong communication, multi-tasking and problem-solving skills
• Sense of urgency and ability to work within a safe manner
• Proven success in a previous management role

Requirements

• High school diploma or GED
• Minimum 5 years of experience in a food or customer service role
• Front of House Managers must have and maintain an active Food Handlers Card, as required by the California Health Department

Flagship Culinary Services is dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. We support many different types of food service setups, from full-service cafs to customized food concepts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!