General Manager

Position Title: General Manager (TPA)

Position Summary

The General Manager (GM) oversees the operations for their station and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operations while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing crewmembers and future leaders.

The General Manager Airports oversees all facets of the BlueCity operations including all aspects of safety above and below the wing. This includes ground operations business partners, negotiating and managing all business partner contracts, providing leadership, assisting crewmembers as part of the Operations team, directing and coaching the Supervisor team, and representing JetBlue Airways in the local communities.

Essential Responsibilities

• Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
• Ensure quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue. Responsible for resolving escalated customer issues
• Administers and maintains the budgets of the stations and develops cost savings ideas
• Participates in airport authority activities and attends regular airport meetings
• Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers
• Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
• Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements
• Oversee daily operations, including performance goals, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, which drive efficiencies and ensures company goals are met
• Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
• Proactively review team performance and recommend enhanced operating practices and procedures to improve performance
• Take a significant role in the recruitment and development of crewleaders to support their growth and development
• Ensure Operations team readiness for response to significant non-routine operations and emergency events
• Works with Planning Team to obtain optimum crewmember and facilities utilization
• Oversees training and performance records of crewmembers to determine and formulate training designed to increase employee efficiency
• Is accountable to senior management for ensuring the safety and security of ground handling operations
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Six (6) years of leadership experience
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
• Ability to maintain a poised demeanor while working in a fast-paced environment
• Experience in engaging all people and all types of personalities and agendas
• Ability to establish credibility and to be decisive
• Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance other business
• Strong analytical, numerical, and reasoning abilities
• Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Available for occasional overnight travel (50%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Willing to travel and/or work variable hours, including weekends and irregular shifts
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s Degree in a relevant field
• One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline
• Working knowledge in the day-to-day responsibilities in Airport and Ground Operations
• Seven (7) years of leadership experience with direct responsibility for managing a customer service operation
• Excellent project management skills

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment
• Ground service equipment, hand held radios, scanners, light emitting diode screens and signs, mail and cargo equipment
• Jet bridge

Work Environment

• Office and airport environment
• Subject to weather and elevated noise levels
• Able to travel and/or work flexible shifts, including holidays and weekends
• Shift work and irregular hours due to irregular operations
• Subject to be on call twenty-four (24) hours per day

Physical Effort

• Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)