Service Supervisor

Why Belkorp Ag?

At Belkorp Ag, we are California's premier John Deere dealership, celebrated for our top-quality training program, innovative dealership solutions, and outstanding reputation among employees.

With our forward-thinking approach, you'll benefit from our investments in our dealership and warehouse infrastructure, gaining access to modern systems that streamline your work. Recognized for our commitment to our team, we offer a benefits package leading in our industry as a way of appreciating your contributions to our success.

Join us to advance your career with a company that invests in your growth, wellness, and the future of agriculture.

Pay Range

• Salary: $71,000 - $95,000, depending on experience

Benefits

• Sick Time & PTO: 40 hours of Sick Time & 80 hours of PTO that you can accrue in your first year.
• Medical Coverage: 3 options for you and your family, with low-cost options available.
• Vision & Dental: Affordable plans for you and your family.
• Accident Insurance: Fully covered by the company for peace of mind.
• Life Insurance: $50,000 coverage at no cost, with options for additional coverage.
• Retirement: 50% employer contribution.
• Telemedicine: Virtual healthcare consultations for you, your friends, and your family.
• Pet Benefits: Pet insurance and access to virtual pet care services.
• HSA/FSA: Manage your healthcare expenses with HSA and FSA options.

Responsibilities

The Service Supervisor is responsible for overseeing the day-to-day operations of the Service department, ensuring high-quality, timely repairs and exceptional customer communication. This role leads a team of technicians and support staff, drives operational efficiency, enforces safety and compliance standards, and upholds Belkorp Ag's values while fostering a culture of trust and professionalism. The ideal candidate will proactively manage job status, labor performance, and customer updates, while maintaining a clean, safe, and community-engaged shop environment.

As a Service Supervisor, you will:

• Know the status of every job in your shop and provide updates to customers and the store manager.
• Provide accurate time and cost estimates for all Service jobs and promptly communicate any changes.
• Schedule shop and field work orders.
• Supervise and train shop technicians, service writers, and other staff as needed.
• Lead recruiting, staffing, and employee development activities within the Service department.
• Conduct monthly safety meetings and ensure all employees complete required safety training and policy sign-offs.
• Approve payroll, paid time off, and other leave according to company policy.
• Support technicians with diagnostics and troubleshooting as needed.
• Oversee quality control to ensure repairs are completed correctly and efficiently the first time.
• Stay current on John Deere and competitive products to support technician performance.
• Ensure no employee operates equipment without proper training and inspection.
• Maintain a clean, professional shop environment aligned with our "Everything Speaks" philosophy.
• Ensure compliance with maintenance, safety, security, and environmental standards.
• Enforce all safety rules, procedures, and Job Safety Analyses for all tasks.
• Execute Belkorp Ag's service strategy to achieve departmental financial goals.
• Maintain an average labor performance rate of at least 80%.
• Monitor department and individual performance relative to labor sales and expense targets.
• Lead by example in driving Belkorp Ag's mission, vision, and values.
• Foster a culture of trust between customers and the Service team.
• Act as a Belkorp Ag ambassador by engaging in local community associations.
• Perform other duties as assigned by your leadership team.

Experience, Education, Skills, and Knowledge

To be successful in this role, you should have:

• 2+ years of experience in leadership in a similar environment.
• Ability to lead and motivate others with strong interpersonal skills.
• Process and execution focused.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service department operations.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of our equipment.
• Ability to use Service Advisor, Microsoft Office applications, and other basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.

Essential Job Functions

• Ability to work 50 hours a week or more as needed, particularly in the Spring and Fall busy seasons
• Lifting, pushing, and pulling up to 50 pounds
• Repetitive hand use up to 8 to 10 hours a day
• Walking or standing up to 8 hours a day
• Sitting up to 6 hours a day
• Squatting/Kneeling up to 3 hours a day
• Computer/keyboard work up to 6 hours a day
• Driving up to 1 hour a day