Billing and Customer Service Associate

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Billing and Customer Service Associate ensures all invoicing associated with the work of the department is carried out. This role supports Account Receivable efforts by contacting customers to expedite payments and keeps management informed weekly on current monthly generated revenues, collection efforts, and sales lead calls. This position creates purchase orders and tracks all purchases by Director of CES and tracks receiving paperwork. What you'll do: Generates accurate invoicing in a timely manner. Makes collection calls to customers or vendors with past due payments. Generates reports for billing and collections and maintains collection notes as needed. Creates purchase orders and tracks status. Makes sales lead inquiry calls to potential customers and relays qualified lead to salesperson. Follows up on outgoing shipments to ensure customer receives as needed. Responds to customer general questions, and relays appropriate department as needed. Assists with inventory audits and maintenance of supply sample display area Ensures paperwork is forwarded to AR, i.e. checks, invoices, debit/credit memo as needed. Maintains an up-to-date revenue report. Handles administration of all covered ewaste collection reporting and invoicing from recycler and assists with DTSC and Cal Recycle annual reporting. Assist with fulfillment area order processing and packing as needed Serves as Customer Services support. Ensures all reports pertaining to responsibility are completed on time. Other duties and special projects as assigned. What you bring: 2 years of billing experience. High school diploma or general education degree (GED) required. Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail. Experience with accounting software. What's in it for you: Hourly Rate: $22 Discount at Goodwill Socal retail locations Goodwill Perks: Discounts on dining, retail, theme parks and movies Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners Full-time Positions are eligible for: Medical, dental, vision insurance Flexible Spending Account - FSA Life insurance403(b) retirement plan Paid time off (PTO) Tuition Reimbursement Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.