Talent.com
SnugZ USA
Accounting Customer Support SpecialistSnugZ USA • West Jordan, UT, USA
No longer accepting applications
Accounting Customer Support Specialist

Accounting Customer Support Specialist

SnugZ USA • West Jordan, UT, USA
30+ days ago
Salary
$20.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Purpose and Scope of Position:The Accounting Customer Support Specialist provides customer service and accounts receivable support by responding to customer questions, processing invoice requests, researching account concerns, following up on payment status, and assisting with order releases. This position serves as a primary point of contact for customers and internal departments regarding invoices, payments, account balances, order status, shipment tracking, and collection-related questions.The ideal candidate is professional, customer-focused, organized, and detail-oriented, with strong communication and follow-through skills.Essential Functions and Primary Duties· Respond to customer emails and accounting-related inquiries in a timely and professional manner.· Process customer requests for invoice copies, statements, credit memos, and other account documentation.· Assist customers with questions regarding invoices, account balances, payments, credits, deductions, and billing discrepancies.· Research and respond to order-status, shipment-tracking, and delivery questions.· Follow up with customers regarding past-due balances and payment status.· Request expected payment dates, remittance information, check mailing dates, and payment confirmations.· Review customer accounts and assist with releasing orders once payment or credit requirements have been met.· Communicate with internal departments regarding orders placed on hold and provide updates on payment-related release status.· Serve as a point of contact for customers and internal departments regarding billing, collection, payment, order, and account questions.· Work with Sales, Customer Service, Shipping, and other internal departments to research and resolve customer concerns.· Research billing discrepancies, missing payments, short payments, unapplied funds, and account differences.· Document customer communications, payment commitments, collection activity, and account updates accurately.· Escalate unresolved payment issues, disputed invoices, or high-risk accounts to the Accounting Manager or appropriate team member.· Perform other duties as assigned.Key Responsibilities:· Demonstrates adaptability and effective time management, with the ability to prioritize workload.· Strong customer service skills and the ability to communicate professionally with customers.· Well organized, with a high degree of accuracy and attention to detail.· Strong written and verbal communication skills.· Ability to research customer questions and follow issues through to resolution.· Ability to manage a high volume of emails, customer requests, and account follow-ups.· Ability to work independently and collaboratively with internal teams.· Ability to handle difficult or sensitive customer conversations professionally.· Hands-on experience using spreadsheets, accounting software, or customer-management systems is preferred.· Proficiency in Microsoft Office, including Outlook and Excel.Requirements/Qualifications· High school diploma or equivalent required; associate or bachelor's degree preferred.· Previous customer service experience required.· Experience in accounts receivable, billing, collections, or accounting support is preferred but not required.· Experience responding to customer inquiries by phone and email.· Strong problem-solving, organizational, and follow-through skills.· Familiarity with CRM systems, accounting software, billing software, or order-management systems is a plus. Language Requirements:· English Physical Demands:· Ability to stand sit 8 hours a day Work Environment:· Office area

Job Posted by ApplicantPro
Create a job alert for this search

Accounting Customer Support Specialist • West Jordan, UT, USA

Similar jobs

Payment Success Specialist Activation

WeaveLehi, UT, United States
Full-time

Payment Success Specialist Activation.The Payment Success Specialist Activation is a pivotal, high-impact role that shapes the first impression and long-term success of Weave's payments customers... Show more

 • Promoted

Collections Specialist

GongSalt Lake City, UT, United States
Full-time

Gong harnesses the power of AI to transform how revenue teams win.The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and... Show more

 • Promoted

PayPal Customer Support Specialist

TradeJobsWorkforce84045 Saratoga Springs, UT, US
Full-time

Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.Work with your team to maintain ef... Show more

 • Promoted

Customer Support/Account Rep

Veterans Sourcing Group LLCSouth Jordan, UT, United States
Full-time

Customer Support/Account Rep South Jordan, UTPreference for 1 of the following criteria:College DegreePrevious contact center experienceClient Support Service Professionals handle incoming phone ca... Show more

 • Promoted

Consumer Insights Analyst

Earn HausLehi, Utah, United States
Part-time

We're currently seeking motivated individuals to participate in online surveys and paid gaming opportunities for well-known national brands.If you're looking for a flexible way to earn extra cash f... Show more

 • Promoted

Enterprise Customer Onboarding Specialist

BuiltSalt Lake City, UT, United States
Full-time

Enterprise Customer Onboarding Specialist.We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers.You will... Show more

 • Promoted

B2B Customer Support Specialist

Liberty MountainSandy, UT, United States
Full-time

Company Description:Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation.Libe... Show more

 • Promoted

Customer Support Specialist

Neighbor, Inc.Lehi, UT, United States
Full-time

Customer Success SpecialistAt Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges.We're building the largest hyperlocal marketplace the world has seen... Show more

 • Promoted

Corporate Accounting Specialist

HOALivingDraper, UT, United States
Full-time

Alignment with the HOALiving Core Values is a requirement of all positions within the organization:.Manage all aspects of Accounts Receivable & Accounts Payable functions for the Corporate office.T... Show more

 • Promoted

Customer Intake Specialist

Law Office of Randall & JohnsonDraper, UT, United States
Full-time

About The Law Firm of Randall & JohnsonThe Law Firm of Randall & Johnson is a specialized law firm helping people clear their criminal records.With a presence in California and Utah, we pro... Show more

 • Promoted

Commercial Services Specialist

Utah First Credit UnionSalt Lake City, UT, United States
Full-time

Commercial Services SpecialistUtah First Credit Union is seeking a full-time, 40-hour-a-week Commercial Services Specialist at our Corporate Office in Downtown Salt Lake City.The central role of th... Show more

 • Promoted

Remote Customer Support - Medical Transportation Client

Arise Virtual SolutionsSalt Lake City, Utah
Remote
Full-time

Work From Home: Support a Medical Transportation Client Through the Arise® Platform.Interested in earning extra income without leaving your home? The Arise® Platform connects you with remote custom... Show more

 • Promoted

Sales Support Specialist (Seasonal)

Moxie Pest ControlSalt Lake City, UT, United States
Full-time +2

Sales Support Representative:In-Person.Part time/Full Time (Seasonal) Moxie Pest Control in Salt Lake City, Utah is looking for an adaptable, coachable, fast learner who can assist our Sales Expert... Show more

 • Promoted

Customer Support Specialist (NPWT) REMOTE

Rotech HealthcareRoy, UT, United States
Remote
Full-time

Join a Leader in Home HealthcareAt Rotech Healthcare Inc.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment... Show more

 • Promoted

Customer Experience Specialist

TaxBitSalt Lake City, UT, United States
Full-time

Customer Experience SpecialistFounded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets ... Show more

 • Promoted

Billing & Revenue Specialist

AnrokSalt Lake City, UT, United States
Full-time

Billing & Revenue SpecialistAnrok is the leading AI-driven tax automation platform enabling businesses to expand globally without compliance complexity.As the digital economy has grown 6x over ... Show more

 • Promoted

Accounting Collections Specialist, Asbury Automotive

Asbury Automotive GroupDraper, UT, United States
Full-time

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.We are redefining... Show more

 • Promoted

Payments Success Specialist

Hire IntegratedLehi, UT, United States
Full-time

Payments Success Specialist Account Management.We're looking for a relationship-builder, problem-solver, and strategic thinker to join our payments team as a Payments Success Specialist Account M... Show more

 • Promoted

Collections Specialist - Remote

TradeJobsWorkForce84045 Saratoga Springs, UT, US
Remote
Full-time

Collections Specialist Remote Job Duties: • Meet the defined productivity metric of a minimum of 30 daily claim touch... Show more

 • Promoted

Accounting Manager ~ Fully Remote ~ Salt Lake City, Utah

Pinnacle Consulting Group, Inc.Salt Lake City, UT, United States
Remote
Full-time

Job DescriptionJob DescriptionWHY WORK AT PINNACLE?Grow Without Burning OutAt Pinnacle Consulting Group Inc.We've built a workplace that values your expertise, respects your time, and nurtures your... Show more