Quality Improvement Advisor

Quality Improvement Advisor

The Quality Improvement Advisor will be responsible for a variety of tasks related to various state and federal grants as well as HIE offerings at Contexture. The Quality Improvement Advisor will be a liaison with community partners to achieve grant deliverables, participant goals and/or organizational goals. The Quality Improvement Advisor will be an expert in quality improvement methodologies and best practices. This position will work collaboratively with different groups within Contexture as part of the program team.

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following:

• Consults in person and virtually with participants, long-term care facilities and hospitals to support quality improvement efforts.
• Prep for, schedule and facilitate quality improvement (QI) meetings with participants and hospitals including leading QI techniques such as process mapping, fishbone diagrams and PDSAs.
• Plan, schedule and estimate grant deliverables for assigned participants.
• EHR vendor support including EHR vendor communication, mapping and workflow support.
• Assist participants with EHR selection, adoption, and migration.
• Assist participants with EHR data validation and workflows including clinical quality measures, registry reports and MIPS reports.
• Assist participants in adopting alternative visits, including telehealth and patient portal communication.
• Assist participants in adopting Health Information Exchange products.
• Conduct analysis of EHR data quality and provide targeted technical assistance to participants, supporting continuous improvement efforts and ensuring data accuracy and completeness.
• Supports participants with resources for documentation and billing, guide participants on workflow redesign, effective use of EHRs and integrating technology.
• May serve as a product owner or scrum master.
• Guide participants on budgeting for value-based contracts.
• Proactively identify business development opportunities with participants. Builds and maintains positive relationships with participants.
• Maintain expertise in the ever-changing healthcare landscape, including value-based payment models. Have an in-depth understanding of EHRs and best practices of EHR utilization.
• Stay informed on evolving legislation and reporting requirements for participants and EHR vendors.
• Attend and participate in learning collaboratives and webinars in relation to all grants.
• Work collaboratively with community partners.
• Collaborates with all Contexture operations and technical teams to identify and support participants within all managed programs, including achieving data quality standards.
• Performs other related duties as assigned.

Skills

• Experience working with clinicians and hospitals on quality improvement efforts and EHR workflows.
• Proven customer service skills.
• Outstanding attention to detail.
• Excellent organizational skills.
• Experience working with EHRs and EHR vendors. Experience with facilitating issue resolution between participants and EHR vendor a plus.
• Excellent communication, facilitation, and organizational skills.
• Strong process orientation, problem solving and troubleshooting skills and a firm commitment to quality.
• Project management experience, including experience with agile sprint methodologies and project management software.
• Clinical health care experience in either an ambulatory or inpatient setting is desirable
• Experience working with Salesforce a plus.
• Proficiency in a Windows environment, including MS Office suite with intermediate Excel skills.
• Commitment to Contexture mission and strategic direction.
• Strong sense of personal responsibility in achieving the organization's goals in a team environment.
• Team player able to excel in structured and unstructured environments.
• Previous experience as a Practice Facilitator and/or clinical health IT advisor role a plus.
• Understands the following:
• Alternative Payment Models
• Accountable Care Organizations
• Value-based Payment Reform and models of care
• NCQA Patient-Centered Medical Home
• Bodenheimer building blocks
• Quality Reporting/Programs
• Quality Improvement methodologies and best practices
• Clinical Quality Measures (CQM) Experience with CQM data definitions and value sets
• Experience with mapping including: LOINC, CPT, ICD, SNOMED a plus
• Experience with registries a plus
• Electronic Health Record functions
• Medical Home Model
• Agile and Scrum methodologies
• Knowledgeable about Health Information Exchange.
• Familiarity with Agile tools is a plus.
• Adapts well to change.
• Possesses a strong work ethic and works independently with little supervision.
• Communicate proactively and clearly regarding project updates and progress on assigned tasks.
• Experience in the health care industry.
• Effectively manage multiple priorities and projects in a dynamic environment.
• Ability to establish and meet deadlines in a fast-paced environment.
• Outstanding communication skills the ability to communicate at all levels.
• Ability to produce high levels of customer satisfaction and commitment.
• Goal-oriented and motivated to meet and exceed expectations.
• Supports and contributes to the organization's culture in a way that allows staff to feel appreciated, included and valued.
• Ability to understand the big picture while working at a detailed, task-based level.
• Self-starter with a proactive approach to conflict resolution and a strong drive to deliver results.
• Valid driver's license.

Education/Experience

• Minimum of 5+ years of healthcare experience in a clinical, administration or technology environment with 2+ years of Quality Improvement methodologies desired.
• Bachelor's Degree in Healthcare, Business Administration or related field required; equivalent directly related work experience may be considered in lieu of a degree.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel, including occasional travel out-of-state.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those necessary to perform the essential functions of the role:

• Frequent communication and information exchange.
• Regular movement within the office to access equipment and materials.
• Ability to remain stationary for extended periods (approximately 50% of the time).
• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.