Training Coordinator - G118 Human Resources

Job Title

This position performs 70% administrative and 30% technical duties in support of the technical training and instructional development functions of the government.

Major Duties and Responsibilities

This position reports to the Training Development Manager or designee and works under general supervision.

• Assist with creating training schedules for the organization, track and create reports on outcomes of all training, and maintain training records.
• Assist with creating training schedules for the organization, develop and analyze training metrics to measure program effectiveness and completion rates. Use LMS data to audit compliance rates and flag non-completion to department heads.
• Assist with training employees on performance reviews and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Attend seminars and meetings to learn new training methods and techniques, and use the knowledge to prepare and coordinate future training sessions.
• Support and inform on updates of available features to the NeoGov LMS Administrator.
• Market company training opportunities to employees and provide information on benefits to encourage participation.
• Inform employees of scheduled training and track their progress.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities, and manage the budget set for training.
• Coordinate virtual and in-person training sessions and meetings that relate to training.
• Conduct general bookkeeping, credit card reconciliations, invoicing, and generate monthly financial reports.
• Manage phone calls and correspondence (e-mail, letters, packages, etc.).
• Track inventory of office supplies and place orders when necessary.
• Assist with tracking all annual in-service training for current employees on at least a monthly basis (Performance review and Prevention of Harassment).
• Assist with Training and development classes at the request of leadership, with the assistance of the appropriate department to meet the needs of the facility.
• Assist in updating and maintaining employee training information for the Leadership Development Program and ensure training records are filed properly and in a timely manner.
• Assist in managing and coordinating all Learning Center activities, including scheduling training courses, reserving rooms for meetings, working with outside agencies, and corresponding with departments.
• Ensure training compliance with federal, state, and local regulations.
• Coordinate training activities with specific government departments, including Police, Fire, Public Works, and others, recognizing their distinct training needs and requirements.
• Collaborate with leadership and subject matter experts across all city departments to identify training needs and deliver effective solutions.
• Works on a team to produce programs that are satisfactory to all relevant parties and the organization.
• Perform other related duties as assigned.

Career Path

This role offers the opportunity to build a career in Learning and Development within municipal government, with exposure to instructional design, compliance training, and interdepartmental collaboration. The incumbent will gain direct experience in both training operations and government administration, creating a strong foundation for future advancement within the organization.

Knowledge, Skills and Abilities

• Knowledge of the principles of instructional design.
• Knowledge of adult learning theory and techniques.
• Knowledge of e-learning and computer-based training development with a willingness to learn and grow in this area.
• Knowledge of e-learning concepts and architecture.
• Knowledge of database technology, programming logic, and network principles.
• Skill in the development and implementation of learning opportunities and environments.
• Skill in problem-solving and decision-making.
• Skill in the use of personal computers and job-related software, including classroom management.
• Software and advanced Microsoft Office skills.
• Microsoft Certification is required.
• Skill in using authoring tools such as Canva, PowerPoint, and Articulate 360 (Storyline/Rise) is preferred.
• Skill in oral and written communication.
• Skill in project coordination and managing multiple concurrent deadlines.
• Skill in vendor relationship management, including coordinating with external training providers and evaluating training solutions.
• Skill in providing excellent internal customer service and promoting a learning culture.
• High attention to detail and accuracy in record-keeping, reporting, and compliance tracking.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word and PowerPoint.
• Microsoft Office Specialist certification is preferred but not required; demonstrated advanced skills may be assessed during the interview process.

Minimum Educational and Training Requirements

Bachelor's Degree in Human Resources, Business Administration or related field is required. Sufficient experience to understand the basic principles relevant to the major duties of the position, having had a similar position for one to two years.

Physical Requirements

The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects. Additionally, the following physical abilities are required:

• Balancing maintain equilibrium to prevent falling while walking, standing, or crouching.
• Feeling perceiving attributes of objects by touch with skin, fingertips.
• Handling picking, holding, or working with whole hand.
• Hearing 1 perceiving sounds at normal speaking levels, receive information.
• Hearing 2 receive detailed information, make discrimination in sound.
• Kneeling bending legs at knee to come to rest at knees.
• Lifting raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity ability to make rational decisions through sound logic, deductive reasoning.
• Reaching extending hands or arms in any direction.
• Repetitive Motion substantial movements of wrists, hands, fingers.
• Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing for sustained periods of time.
• Talking 1- expressing ideas by spoken word.
• Talking 2 shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in an office, library, or computer.