IT Enterprise Applications Manager

IT Enterprise Applications Manager

The City of Gresham has a full-time regular status opening on our Information Technology Team for an IT Enterprise Applications Manager. If you love technology and helping others, you'll thrive in this position. This manager supports a growing team that works with internal customers to make a difference in the Gresham community by guiding day-to-day activities of Information Technology's Services workgroup, and will manage IT application systems analysis, programming activities, staff, systems application projects, and oversee ongoing program management for the ERP system and other enterprise-wide applications and systems.

Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding. We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks a candidate who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.

Position Description

Portfolio Management & Strategy: Oversee the administration, optimization, and maintenance of all business applications, including Tyler, MS365, Enterprise Asset Management (EAM), My Gresham citizen request management solution, SharePoint, and various payment and citizen gateways. Develop and implement application strategies that support City goals, business needs, security requirements, and operational excellence. Direct system configuration, lifecycle management, updates, and ongoing optimization. Lead cross-department partnerships to maximize the value of technology investments and improve business outcomes. Evaluate emerging technologies, industry trends, and organizational needs and recommend strategic improvements.

ERP & Enterprise Systems Administration: Provide oversight for the City's enterprise resource planning (ERP) environment, including Tyler, Microsoft, EAM and other enterprise business systems used across City departments and public safety operations. Ensure systems are reliable, secure, integrated, and aligned with business requirements. Provide leadership and oversight for the Business Systems Analyst (BSA) program, including supervision of the BSA Manager. Maintain strong partnerships with business units to support continuous improvement and successful adoption of City systems. Serve as Acting IT Director in the Director's absence with full authority and accountability.

Support and Troubleshooting: Direct application support services and problem resolution efforts across enterprise systems. Oversee troubleshooting, incident management, vendor escalations, and root-cause analysis. Evaluate system performance, security, disaster recovery readiness, and operational effectiveness. Investigate service issues, recommend corrective actions, and provide expert guidance to City departments and external partners.

System Integration & Business Process Improvement: Lead the design, implementation, and integration of enterprise applications and digital services across the organization. Work with departments to identify opportunities to improve business processes through automation, integration, and application enhancements. Oversee implementation projects, system migrations, and vendor-led initiatives. Ensure system changes are documented, tested, secure, and compliant with City standards. Develop and maintain policies, procedures, and business practices that support effective system management.

Data Management & Business Intelligence: Ensure the integrity, availability, and effective use of organizational data across enterprise systems. Oversee data governance, migration activities, reporting, analytics, and performance measurement. Lead the use of business intelligence tools, including Power BI and SQL Server Reporting Services (SSRS), to support informed decision-making. Evaluate opportunities to improve data quality, reporting capabilities, and organizational insights.

User Adoption, Training & Documentation: Promote successful adoption of enterprise technologies through training, communication, and change management. Ensure staff have the knowledge and resources needed to effectively use City applications. Maintain system documentation, configuration records, process guides, and knowledge bases. Support professional development opportunities for staff and application users.

Security, Compliance & Risk Management: Ensure enterprise applications meet City security standards and applicable regulatory requirements. Oversee user access management, audit controls, system compliance reviews, and remediation activities. Monitor compliance with federal, state, and local laws, regulations, policies, and standards. Recommend and implement controls that reduce risk and strengthen security and operational resilience.

Vendor and Stakeholder Collaboration: Serve as the primary technology liaison for application vendors, consultants, contractors, City leadership, and external partners. Manage vendor relationships, contracts, service-level agreements, and performance expectations. Advise departments on application and database needs and help prioritize investments. Represent the City in meetings, committees, regional collaborations, and interagency initiatives.

Project Management: Lead enterprise application projects and programs from planning through implementation and ongoing support. Define scope, objectives, timelines, resources, risks, budgets, and success measures. Coordinate project teams, vendor resources, and stakeholders to ensure successful delivery of business and technology outcomes. Maintain project documentation and communicate progress, risks, and results to leadership and stakeholders.

Staff Supervision & Budget: Plan, organize, and direct the Enterprise Applications and Program Management team. Establish priorities, assign work, coach staff, monitor performance, and support professional growth. Promote a collaborative, customer-focused, and inclusive workplace culture. Assist in developing and administering departmental budgets, preparing budget recommendations, forecasting resource needs, and ensuring effective stewardship of City resources. Perform other duties as assigned.

Qualifications

Minimum Requirements

• A bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; or seven (7) or more years of progressively responsible experience in IT enterprise application management, systems analysis, or a related field; or any satisfactory combination of education and experience that demonstrates the knowledge, skills, and abilities required to perform the position. Experience managing and supporting an ERP system in a public-sector or similarly complex organizational environment; Tyler Munis/EnerGov experience strongly preferred.
• Knowledge of database design, modern programming and scripting languages, modern web design, systems analysis techniques, and Content Management Systems.
• In-depth knowledge of software and database (on-premise and cloud) systems configurations, customizations, and troubleshooting; experience with data migration, system upgrades, integrations, and reporting.
• Strong understanding of business processes (finance, HR, public safety, utility billing, public works, etc.) and how they integrate with enterprise application systems.
• Knowledge of application, database, and general IT security best practices and data compliance standards; ability to oversee and manage IT solutions to ensure systems security and data integrity.
• Demonstrated ability to supervise a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues; ability to analyze problems, identify alternative solutions, assess consequences of proposed actions, and implement recommendations.
• Strong communication and interpersonal skills to work effectively with cross-functional teams, end-users, vendors, and City leadership; ability to present information, proposals, and recommendations clearly and persuasively in verbal and written form.
• Ability to create technical documentation and user training materials; ability to interpret, apply, and ensure compliance with applicable policies, procedures, laws, and regulations.

Preferred Qualifications

• Experience with Tyler products, M365 business platform, or comparable public-sector enterprise applications.
• Experience leading enterprise reporting, data governance, business intelligence, or analytics initiatives utilizing Microsoft Power BI and Microsoft Fabric in a public sector or large organizational environment.
• Knowledge of principles and design concepts of technology hardware, software, networking, and systems; data architecture and/or engineering experience.
• Prior experience working in local government or public-sector IT environment.
• Familiarity with project management methodologies and experience managing cross-functional technology implementation projects.

Selection Process

To apply for this position, click 'Apply' at the top of this job posting.

Required application materials:

• Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
• Answers to supplemental questions

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability, please provide your request in writing to Richard.Araujo@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.

A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.

Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your