The Plumbing Warranty/Service Dispatcher is responsible for coordinating and scheduling service calls for plumbing technicians to ensure prompt, efficient, and high-quality customer service. This role acts as the primary liaison between customers and field technicians, prioritizing and dispatching work based on technician availability, location, and skill set. The dispatcher plays a key role in maintaining workflow, optimizing routes, and ensuring timely communication between all parties.
Essential Responsibilities:
Qualifications:
High school diploma or equivalent; an associate degree is a plus
Prior experience in dispatching, customer service, or plumbing/HVAC trades is preferred but not mandatory
Working Conditions:
Essential Functions:
Service/Warranty Dispatcher • Krum, TX, United States
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