2000 - Agency Account Manager

Agency Account Manager

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.

WFG enjoys a Financial Stability Rating of A' (A prime) as assigned by Demotech, Inc. Built around the directive to "communicate, collaborate, coexist," WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates.

Job Purpose: The Agency Account Manager is a contributory liaison working with Agency Sales Reps to proactively manage client relationships and successes, ensuring the achievement of agent expectations while providing excellent customer service. This position requires excellent communication skills to help build relationships and partner with agents and Agency Sales Representatives to achieve these goals.

Essential Job Functions:

• Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
• Support the Agency Sales Representatives regarding activities related to all assigned accounts such as remittance processing, A/R clean up, E&O renewals, etc.
• Support the Agency Sales Representatives during their customer on-site visitations and presentations (on site and virtual).
• Collaborate with aligned Agency Sales Representatives to identify and implement efficiencies in the remittance, audit and compliance processes.
• Support Agency Underwriting Counsel as needed.
• Liaise between Agency Support and the Agent regarding AMS needs, including: user log in issues, appointments, and cancellations, executions of and amendments to Schedule A.
• Resolve outstanding inventory with the Agents once/quarter.
• Run and distribute premium report to team once/week.
• Process refund and write off requests.
• Support Agency Sales Representative with regard to the distribution, processing and approval of new applications.
• Assist with Continuing Education compliance.
• Maintain and service any existing agents that may be assigned.
• Additional duties as assigned.

Knowledge, Skills and Abilities:

• Ability to effectively prioritize projects and assignments.
• Excellent written and verbal communication skills.
• Strong command of Microsoft Excel, Word, and PowerPoint software.
• Strong organizational and planning skills for multitasking.
• Ability and confidence to develop original written language and correspondence for developing reports and proposals, as well as customer and field communications.
• Good people skills.
• Good analytical skills.
• Self-starter with strong work ethic and dedication to completing projects on time.
• Positive attitude, high energy level, strong desire to interact directly with customers, high comfort level making presentations, and ability/willingness to work additional hours as job requirements and projects require.

Basic Qualifications:

• High school diploma or equivalent.
• Strong Oral and written communication skills.
• Proficiency with computers, Microsoft Office Suite, CRM, and handheld devices.
• Ability to multi-task and work in a fast paced environment; strong organizational skills.

Preferred Qualifications:

• Bachelor's degree in business, finance or related field.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work:

Days and hours of full time position are Monday through Friday, 8:00 a.m. to 5 p.m. Travel: Minimal travel may be required.