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Business Intelligence & IT Support AnalystAmerican Excelsior Company • Arlington, Texas, US
Business Intelligence & IT Support Analyst
American Excelsior Company • Arlington, Texas, US
19 hours ago
Job type
- Full-time
- Quick Apply
Job description
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
• Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
• Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
• Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
• Clean and transform datasets for accuracy, consistency, and performance.
• Automate recurring reports and provide ad-hoc analysis when needed.
Database & Systems Support (20%)
• Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
• Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
• Contribute to documentation of system processes, data dictionaries, and reporting standards.
IT Support (20%)
• Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
• Triage tickets and escalate more complex issues to IT Manager or outside providers.
• Assist with hardware rollouts, software installations, and user onboarding.
• Maintain ticketing system hygiene and help identify recurring issues.
• Strong familiarity with Power BI, Excel, and basic SQL.
• Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
• Solid analytical and problem-solving skills.
• Strong communication skills—able to explain technical concepts to non-technical users.
Preferred Skills
• Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
• Experience with Python, DAX, or Power Query (M).
• Understanding of data modeling concepts (Star schema, normalization, joins).
• Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
• On-the-job training• Opportunities for advancement• Employee Assistance Program• Referral Program• Employee Discount Program
• Financial Wellness Program
Offers for newly hired individuals are contingent on an acceptable result of a Pre-Employment Drug & Alcohol Test, Audiogram, and Background Check.
American Excelsior is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. American Excelsior makes hiring decisions based solely on qualifications, merit, and business needs at the time. Since 1888, American Excelsior Company has manufactured and distributed products for packaging, cushioning, engineered foam specialties, erosion control, and a wide variety of engineered wood fibers. AEC’s nationwide manufacturing and distribution capabilities ensure efficient delivery from 7 manufacturing plants across the country.
Description
Position SummaryThis role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
Key Responsibilities
Business Intelligence & Reporting (60%)• Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
• Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
• Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
• Clean and transform datasets for accuracy, consistency, and performance.
• Automate recurring reports and provide ad-hoc analysis when needed.
Database & Systems Support (20%)
• Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
• Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
• Contribute to documentation of system processes, data dictionaries, and reporting standards.
IT Support (20%)
• Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
• Triage tickets and escalate more complex issues to IT Manager or outside providers.
• Assist with hardware rollouts, software installations, and user onboarding.
• Maintain ticketing system hygiene and help identify recurring issues.
Skills, Knowledge & Expertise
• Bachelor’s degree in Management Information Systems, Business Analytics, Information Systems, Data Science, or similar.• Strong familiarity with Power BI, Excel, and basic SQL.
• Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
• Solid analytical and problem-solving skills.
• Strong communication skills—able to explain technical concepts to non-technical users.
Preferred Skills
• Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
• Experience with Python, DAX, or Power Query (M).
• Understanding of data modeling concepts (Star schema, normalization, joins).
• Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
Job Benefits
• Competitive PTO• 401(k) Match• Health, Life, Dental, and Vision insurance• Flexible Spending Account• On-the-job training• Opportunities for advancement• Employee Assistance Program• Referral Program• Employee Discount Program
• Financial Wellness Program
Offers for newly hired individuals are contingent on an acceptable result of a Pre-Employment Drug & Alcohol Test, Audiogram, and Background Check.
American Excelsior is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. American Excelsior makes hiring decisions based solely on qualifications, merit, and business needs at the time. Since 1888, American Excelsior Company has manufactured and distributed products for packaging, cushioning, engineered foam specialties, erosion control, and a wide variety of engineered wood fibers. AEC’s nationwide manufacturing and distribution capabilities ensure efficient delivery from 7 manufacturing plants across the country.
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Business Intelligence & IT Support Analyst • Arlington, Texas, US
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