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Expeditors
Customer Service Representative- Customs Brokerage (Brokerage experience required)Expeditors • Torrance, California, United States
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Customer Service Representative- Customs Brokerage (Brokerage experience required)

Customer Service Representative- Customs Brokerage (Brokerage experience required)

Expeditors • Torrance, California, United States
30+ days ago
Salary
$24.00 hourly
Job type
  • Full-time
Job description

Job Description

Position Schedule: Monday – Friday 7:30AM – 4:30 PM

Major Duties and Responsibilities

  • A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
  • 3 to 5 years of Brokerage experience required
  • Ensure a smooth and timely customs process flow for all customs related activities
  • Daily execution of workflow and department metrics
  • Transfer declaration information from commercial documents, or other sources into our customs entry system
  • Accurate and timely data entry to allow for the build of a complete US Customs declaration
  • Build and maintain strong relationships with the customers and government organizations
  • Ensure compliance to regulations at all times, both internal and external
  • Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
  • Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
  • Identify and manage exceptions while also identifying opportunities for continuous improvement
  • Effectively manage and organize emails for timely follow up


Qualifications

Minimum Qualifications:

  • 3-5 years of Brokerage experience required
  • Understanding of transportation and US Customs documentation
  • High School Degree or equivalent required
  • Successful candidates must pass a background check
  • Must be legally authorized to work in the United States
  • Must not require future sponsorship for employment visa
  • Fluent in English, both written and verbal.
  • Must have the ability to work overtime in support of the department’s needs
  • Must be able to commute to the city of Torrance, CA
  • Comfortable with numbers and basic mathematical skills
  • Comfortable working in an office environment

Desired Qualifications

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Sense of urgency and works well under pressure
  • Immense attention to detail
  • Team player mentality
  • Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)
  • Ability to communicate in Chinese is a plus

Reporting Structure

  • Supervisor and Manager



Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

The wage for this position is $24.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.

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Customer Service Representative- Customs Brokerage (Brokerage experience required) • Torrance, California, United States

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