Operations Specialist

Operations Specialist

Homewatch Caregivers an affiliate of Authority Brands Inc. is seeking an Operations Specialist. This position provides administrative, operational, and compliance support to the Homewatch CareGivers network. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities while maintaining confidentiality and regulatory compliance.

Responsibilities:

• Ensure franchise owner files are complete and current with required state licensure documentation, certificates of insurance, and compliance records.
• Maintain accurate records regarding state licensure, renewals, and regulatory requirements.
• Monitor licensing deadlines and ensure required state filings are completed by franchise owners.
• Assist with compliance reporting, audits, and documentation requests.
• Assist with onboarding new franchise owners, including email setup, system access, account configuration, and orientation support.
• Coordinate communications to the franchise network regarding new owners, operational updates, and company initiatives.
• Serve as a resource for franchise owners regarding compliance processes, operational systems, and care delivery resources.
• Provide ongoing LMS support, troubleshooting, and user assistance and onboarding.
• Support care delivery functions within the Agency Management System (AMS).
• Assist with caregiver education initiatives and training programs.
• Participate in ongoing professional development to maintain knowledge of home care industry standards and best practices.
• Answer and direct calls received through the Homewatch CareGivers main telephone line.
• Respond professionally and promptly to phone calls, emails, and inquiries from franchise owners, clients, vendors, and internal team members.
• Coordinate scheduling for meetings, trainings, conferences, webinars, and company events.
• Prepare reports, forms, presentations, correspondence, and other documents to support daily operations.
• Maintain and update franchise records, company documents, and confidential files.
• Assist with billing and invoicing processes as directed.
• Order and manage office supplies, training materials, and equipment.
• Coordinate conferences, trainings, meetings, webinars, and special events, including Meet Your Team Day.
• Manage event logistics, registrations, communications, schedules, materials, and post-event follow-up.
• Serve as the primary point of contact for vendors and partners that support the franchise network.

Qualifications:

• Associate degree in Business Administration, Healthcare Administration, Education, or a related field preferred.
• Minimum of 2 years of administrative, compliance, training coordination, customer service, or office support experience required.
• Experience in healthcare, home care, franchise support, regulatory compliance, or a related industry preferred.
• Experience working with learning management systems (LMS), agency management systems (AMS), or other business software platforms preferred.

Knowledge, Skills, and Abilities:

• Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities simultaneously.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn and effectively utilize business systems, databases, and technology platforms.
• Strong customer service orientation with a compassionate and supportive approach.
• Ability to build positive working relationships with franchise owners, vendors, regulatory agencies, and internal team members.
• Effective problem-solving, critical thinking, and decision-making skills.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to analyze reports and identify opportunities for process improvement, caregiver development, and operational support.
• Demonstrated ability to exercise sound judgment and discretion in communications and daily responsibilities.