AVP Member Business Services (West)

Credit Union Loan Officer

This position will support the West Branch territory (Shamokin Dam, Sunbury, Montandon, Lewisburg, Mifflinburg, Muncy, & Loyalsock).

Role

Calls on prospective and existing clients within assigned regional territory to originate, underwrite, manage, and grow the Credit Union's portfolio of member business loans, with overall objective of maintaining and increasing its asset quality; to develop new and existing business relationships for both loan and deposit services. This position is eligible for a hybrid work from home schedule, as set and approved by the position's manager in accordance with the credit union's Remote Work policy.

Essential Functions & Responsibilities

Participates in developing lending and deposit business for the Credit Union. Calls on clients to expand existing business; calls on prospects seeking opportunities to expand the Credit Union's client base. Represents the Credit Union at various functions to develop and maintain business relationships. Takes applications for commercial loan business. Reviews member financial condition and assesses the member's ability to re-pay the loan. Makes underwriting decisions within approval authority. Completes or directs completion of all loan documents and closes loans. Responsible for post-closing file management. Assists loan support department to clear any audit findings.

Monitors existing loan portfolio to maintain a high-quality asset base. Maintains up-to-date member files including current balance sheets, profit & loss statements, cash flow projections and all loan documentation. Assist members and employees with business loan related questions, including loan modifications and payment issues and with collection of past due loans and liquidation of collateral if necessary.

Partners with the VP Member Business Services to maintain effective vendor relationships and identify opportunities to strengthen vendor performance and service delivery which support Member Business Services operations.

Serves as the primary liaison for member business merchant services, managing relationships, coordinating service delivery, and addressing member needs and escalations.

Performs other job-related duties as assigned.

Performance Measurements

Under the direction of the VP Member Business Services, develops strategic goals and targets for new and existing business development and member business relationships. Assist in designing, developing and implementing programs, products and services related to member business loan and deposit accounts. Travel on a regular basis to visit potential and existing member business clients, branch locations and SEGs to ensure level of service meets credit union's quality service standards. Establish and maintain involvement in community efforts. Be a visible presence in the local communities. Promote the credit union through visible participation in business, community and charitable organizations and activities. Ensure that all members, both internal and external, receive prompt, efficient, courteous, and professional service and that member problems and complaints are resolved promptly, courteously and fairly. Pursue and identify member business loan and deposit clients and service accounts. Present the products/ services of the credit union, analyze requests, decide the request within granted loan authority or recommend the request and continue until the request has been satisfied and closed. Ongoing monitoring of the accounts will be required, including periodic loan reviews. Assist in the collection of member business account delinquencies as required.

Perform functions relating to loan services, to include providing information about the services, interviewing applicants, determining collateral needs and payment plans, reviewing, underwriting, processing, closing loan applications and post-closing duties. Approve consumer and member business loans up to authorized level, prepare all loan documents, schedule appointments, disburse funds, and mail notices following federal and Credit Union laws, regulations and policies. Communicate frequently with other credit union employees and CUSO staff. Serves as the primary liaison for member business merchant services, managing relationships, coordinating service delivery, and addressing member needs and escalations. Partners with the VP Member Business Services to maintain effective vendor relationships and identify opportunities to strengthen vendor performance and service delivery which support Member Business Services operations. Assist the CLO and CXO in the creation and implementation of new member business solutions. Provide support to credit union and CUSO lenders with financial statement analysis, loan documentation, loan underwriting, clerical tasks and documentation collection as required. Assist with internal audits and examinations. Assist in the training and development of additional member business lending staff as required or necessary including but not limited to the Member Business Loan Processor. Maintain up-to-date knowledge of general economic conditions as well as knowledge of state and federal laws related to member business lending and services, including any federal or state reporting requirements. Ensure that all activity is in compliance with established policies and regulations. Monitor, evaluate and report on competitive financial products from major competitors within the region to provide management with sufficient information to identify potential opportunities or weaknesses the credit union faces. Maintain knowledge of competitors' rates, terms, etc., as well as internal trends relating to member business services including loans, deposits and account services. Provides recommendation and input regarding ALM strategy and liquidity management. Responsible for maintaining awareness of loan concentration limits and providing recommendations to VP of Member Business Services regarding management of limits. Serves as the SBA loan specialist for the credit union. Maintain a thorough knowledge of state and federal laws related to commercial lending, including any federal or state reporting requirements. Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to, Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, MLA, FCRA, SAFE Act and Collections laws. Knowledge of the Small Business Administration lending procedures is required. Maintain eligibility and continuing education requirements necessary to obtain and maintain various licenses required to underwrite/analyze loans, sell insurance or any other Credit Union related product.

Knowledge and Skills

A minimum of five years' business lending or business credit analyst experience is required. A minimum of five years of experience as a loan officer with lending authority at Service 1st may be considered in lieu of business lending experience. Must demonstrate proven business development and financial analysis skills. Experience analyzing business financial statements and assessing the viability of businesses is required. Knowledge of the Credit Union movement and philosophy is preferred.

A bachelor's degree in business, finance or related field, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

A valid state driver's license is required. Must have experience in analyzing business financial statements and assessing the viability of businesses; Must have excellent communication skills; Requires proficient personal computer skills with the ability to learn new software programs and adapt to digital first strategies and methods. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.) Requires professional, well-developed interpersonal skills necessary for projecting and communicating a positive image. Excellent presentation, verbal and written communication skills are required.

Physical Requirements

Requires exertion of up to 20 pounds of force to occasionally move objects. Involves sitting most of the time. Walking and standing are required occasionally. Repetitive finger movements to perform typing or otherwise working with paper files and documents. Requires close visual acuity to prepare and analyze data and figures; view a computer terminal; read; assess work quality and operate a motor vehicle.

Work Environment

Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required. Position is eligible for a hybrid work from home schedule, as set and approved by the positions manager in accordance with the credit union's Remote Work policy. In order to be approved to work from home, a cable modem or fiber internet connection is required which must have minimum service speed of 10M download / 2M upload, with less than 1% packet loss. Internet service and modem are the employee's expense. Due to the nature of this role within a financial institution, candidates must be bondable in accordance with the Credit Union's bonding requirements and successfully complete all pre-employment requirements, including a background check and drug screening. Candidates must also be legally authorized to work in the United States without sponsorship.

Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.