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Thermo Fisher Scientific
Digital Support EngineerThermo Fisher Scientific • Remote, District of Columbia, United States
Digital Support Engineer

Digital Support Engineer

Thermo Fisher Scientific • Remote, District of Columbia, United States
11 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
  • Ensure systems are setup for remote diagnostics and health monitoring
  • Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.
  • Perform automated deployments through the use of configuration management technology;
  • Provide support to the installations within the SLA as agreed using our processes.
  • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.
  • Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

Requirements:

  • Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field
  • Proficient in English (verbal and in writing)
  • Experience in IT application management;
  • Experience with data storage and (remote) software installations, support and trouble shooting.
  • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
  • Experience with virtualization technologies like VMWare/KVM infrastructure
  • Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
  • Confirmed customer facing skills and great teammate.
  • Strong problem-solving skills and analytical approaches.
  • Motivated to work in a constantly evolving and highly technical environment.
  • Open to travel up to 25% of time (mainly regional).

Benefits:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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Digital Support Engineer • Remote, District of Columbia, United States

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