Talent.com
Revel Staffing
IT ManagerRevel Staffing • Des Moines, Iowa, United States
IT Manager

IT Manager

Revel Staffing • Des Moines, Iowa, United States
17 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


Key Responsibilities

  • Manage IT help desk operations and support ticketing system
  • Oversee hardware, software, systems, and user-support processes
  • Support network, infrastructure, and endpoint performance
  • Troubleshoot technical issues across departments
  • Maintain IT documentation, system logs, and support procedures
  • Coordinate with vendors for system updates, support, and technology services
  • Track IT performance metrics, service levels, and recurring support issues
  • Improve user experience through timely, professional technical support
  • Identify opportunities to streamline IT workflows and reduce manual workload
  • Maintain confidentiality and comply with healthcare privacy and security standards
  • Perform additional IT-related duties as assigned

AI & Automation Responsibilities

  • Implement or support AI-powered help desk and ticket-routing systems
  • Automate repetitive IT support tasks where appropriate
  • Use AI tools for diagnostics, documentation, reporting, and system monitoring
  • Continuously evaluate opportunities to improve IT efficiency through automation
  • Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Qualifications

  • 2+ years of IT support, systems administration, or related technical experience
  • Experience managing help desk or technical support environments
  • Knowledge of networking, systems administration, endpoint support, and troubleshooting
  • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
  • Ability to automate repetitive IT support processes
  • Strong documentation, organization, and communication skills
  • Ability to work effectively in a fast-paced, on-site healthcare environment
  • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
  • HIPAA training/certification required
Create a job alert for this search

IT Manager • Des Moines, Iowa, United States

Similar jobs

Restaurant Delivery - Sign Up in Minutes

DoorDashIndianola, IA, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

IT Risk & Compliance Consultant

Sammons Financial Group CompaniesWest Des Moines, IA, United States
Full-time

IT Risk And Compliance Consultant.Provide risk consulting for the IT Risk and Compliance function to identify, manage, and monitor IT risk.Conduct risk assessments, track, monitor and report on IT ... Show more

 • Promoted

Systems Account Manager

Trane TechnologiesGrimes, IA, United States
Full-time

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet... Show more

 • Promoted

IT Vendor Manager

Staffing the UniverseDes Moines, IA, United States
Temporary

It Vendor ManagerClient provides adaptable, secure, and cost-effective technology services and solutions for the Department and its partners.Location:Des Moines, IA 50309 (Hybrid)6 Months Contract ... Show more

 • Promoted

Digital Cutover Manager, oneRTX PST (Remote)

RTXDes Moines, IA, United States
Remote
Full-time

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.With our three marke... Show more

 • Promoted

Lead IT Auditor

Farm Bureau Financial ServicesWest Des Moines, IA, United States
Full-time +1

Lead IT Auditor Do you have past IT auditing experience, pay great attention to detail, and have strong organizational and time management skills? Would you like a career where you can develop your... Show more

 • Promoted

Technical Account Manager

VaronisDes Moines, IA, United States
Full-time

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip... Show more

 • Promoted

Manager, Applications Development - Digital Platforms

American National GroupDes Moines, IA, United States
Full-time

Manager, Applications Development - Digital Platforms.Des Moines, Iowa, United States.American Equity Investment Life Insurance Company is a leading provider of annuity solutions designed to help c... Show more

 • Promoted

IA-DOM-DOIT-BA6-Business Analyst

nLeagueDes Moines, IA, United States
Full-time

We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).Th... Show more

 • Promoted

IA-DOM-DoIT-PM6-Project Manager

Argyle InfotechDes Moines, IA, United States
Full-time

DOM-DoIT PMO Division provides adaptable, secure, and cost-effective technology services and solutions across multiple State Agencies and Divisions.We manage all the State's IT assets, projects an... Show more

 • Promoted

IT Risk and Compliance Analyst

SamprasoftUrbandale, IA, United States
Full-time

Cross-Functional Governance, Risk, and Compliance Consultant.We are seeking a skilled and experienced cross-functional Governance, Risk, and Compliance consultant that can work with IT Compliance a... Show more

 • Promoted

IT Manager, Appian

Mitchell MartinDes Moines, IA, United States
Full-time

We are seeking a leader to manage our low-code platform strategy, delivery, and operations.The role includes platform ownership, technical leadership, and agile management.The candidate will ensure... Show more

 • Promoted

IT Contract Manager

My3TechDes Moines, IA, United States
Temporary

Information Technology Contract Manager.Location: 200 E Grand, Des Moines, IA 50319 (Remote).Duration: 12+ months contract and possibility of extension.Administers and manages contracts for the cli... Show more

 • Promoted

IT Vendor Financials & Contract Manager

DeloitteDes Moines, IA, United States
Full-time

Manager, Vendor Management Office.Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).In ... Show more

 • Promoted

Information Technology Contract Manager

Echo IT SolutionsDes Moines, IA, United States
Full-time

Information Technology Contract Manager.Administers and manages contracts for the State of Iowa's Department of Management (DOM), conducts negotiations, and plays an integral role in proposal prepa... Show more

 • Promoted

Project Manager, Information Technology

Ladco Design CenterDes Moines, IA, United States
Full-time

The Waldinger Corporation | Des Moines, IA | Full-time | .The Waldinger Corporation is hiring a Project Manager, IT for our Des Moines office.This high-visibility role suits someone who thrives lea... Show more

 • Promoted

IT Contracting Officer

IntersourcesDes Moines, IA, United States
Full-time

The client is seeking a highly skilled and detail-oriented IT Contracting Officer to join its centralized IT Procurement Team.This position plays a critical role in managing complex IT procurements... Show more

 • Promoted

ITS Maintenance Manager

Parsons CorporationDes Moines, IA, United States
Full-time

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself.Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we c... Show more