In Bethesda, the starting hourly base pay rate for Team Jeni's Full Time Team Leaders is $20.50/hour with the opportunity to earn an average of $30.17 per hour!* Team Leaders are eligible for tips and overtime (if applicable).
*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.
Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our Bethesda team.
At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.
Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.
Qualities of a Full Time Team Leader:
Full-time presence with night and weekend availability
Passion for customer service and exemplary role model
Energetic, positive, and skillful communicator
Strong work ethic, great judgment, and good heart
Calm under pressure and handles adversity with grace
Master of daily operations and delegation
Committed to the well-being of their shop team, their community, and the environment around them
Full Time Team Leaders are eligible for the following benefits:
10 paid vacation days per year when a full year is worked
Paid sick leave, accrued based on hours worked and available for use after 90 days of employment
10 paid holiday days annually
Health, dental, vision and life insurance (single and family coverage available)
4% match on 401k contributions after 3 months of employment
One-month paid sabbatical after 3 years of continuous employment
8 hours of paid Volunteer Time Off annually
50% discount at Jeni’s Scoop Shops and online and one free serving per shift
Full-Time Team Leader • Bethesda, MD, US
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