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Nextep
Senior Manager of Product SupportNextep • Norman, OK, United States
Senior Manager of Product Support

Senior Manager of Product Support

Nextep • Norman, OK, United States
30+ days ago
Job type
  • Full-time
Job description

Sr. Manager Of Product Support

We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing a dedicated team of technical experts. Your mission is to ensure the seamless delivery, configuration, and support of our best-of-breed software solutions, including PrismHR, Salesforce, and our financial and time-tracking integrations.

If you are a strategic thinker with deep roots in the PEO industryspecifically with the PrismHR platformand have a passion for mentoring technical teams, managing CRM workflows, and optimizing enterprise systems, we want to hear from you.

What You'll Do

  • Lead with Impact: Direct, mentor, and inspire a team of technical product support experts, fostering a high-performance culture focused on delivering exceptional solutions and customer service.
  • Drive Operational Success: Oversee the operational workflows of the product support team, ensuring that all software solutions are functioning optimally to support Nextep's internal teams and clients.
  • PrismHR Configuration & Support: Serve as the internal champion and primary escalation point for all PrismHR platform configuration, troubleshooting, and advanced support needs.
  • Salesforce Support & Optimization: Oversee the administrative support, optimization, and workflows of our Salesforce platform, ensuring seamless CRM performance and tight integration with other key tools.
  • General Ledger Implementation: Lead the implementation, mapping, and ongoing technical support for General Ledger integrations, ensuring accurate financial data flows for our clients.
  • Time & Attendance Systems: Oversee the deployment, configuration, and support of Time and Attendance systems to guarantee reliable tracking and payroll synchronization.
  • Cross-Functional Collaboration: Partner closely with Product, Engineering, and Client Success teams to identify areas for system improvement, streamline processes, and roll out new product features effectively.
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Senior Manager of Product Support • Norman, OK, United States

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