Financial Counselor-Patient Access

Financial Counselor

Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety designated by The Leapfrog Group as a Top Hospital in both 2017 and 2020 and has received 12 "A" Leapfrog Hospital Safety Grades, most recently in Spring 2026. The hospital was recently recognized by U.S. News & World Report's Best Hospitals 2025-2026 for Heart Attack, Heart Failure, Stroke, Arrythmia and Pacemaker. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women's Choice Award Achievements as One of America's Best Hospitals for Stroke Care and One of America's Best Hospitals for Patient Safety. Other accolades include: the American Heart Association/American Stroke Association's Get With The Guidelines - Stroke GOLD PLUS with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, Mission Lifeline - STEMI Receiving Center GOLD PLUS, Mission Lifeline - NSTEMI GOLD, Blue Distinction Center Designation for Quality in Knee and Hip Replacement Surgeries, The Joint Commission's Gold Seal of Approval for Certification for Hip and Knee Replacement, first hospital in the state of California to achieve certification as a Gluten-Free Food Service facility, 4 Star Medicare Hospital Compare Rating, the American College of Cardiology Chest Pain Center with Primary PCI and Resuscitation Accreditation, the honor of the Inland Empire's Top Workplaces 2017 and 2018, has been designated an Aetna Institute of Quality Cardiac Care Facility for comprehensive heart and vascular treatment-including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery.

Essential Job Duties: The Financial Counselor is responsible for reviewing hospital admissions and pre-admissions to ensure accuracy of financial and demographic documentation is entered into computer system. Responsibilities will include screening patients for possible charity, uninsured discount, HPE Medi-Cal, ensuring that all the necessary forms that are required, were completed on every patient and procedure. Provides application and refers patient to the appropriate department/person/vendor for follow up.

Qualifications Education/Training/Experience Minimum two years' experience in a hospital admitting or medical business office required Experience with HMO and self pay collections Experience in screening patient for various state and county assistance programs Knowledge of medical terminology Knowledge of insurance benefits, covered services, billing, and collection procedures for all insurance programs for acute facilities Essential knowledge of California collection law, insurance billing and reimbursement rules / regulations, COBRA, EMTALA and federal / state regulations Computer experience preferred Prior Collection experience preferred High School Diploma or Equivalent preferred.

This opportunity offers the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.