Talent.com
Block by Block
Shift Supervisor - JFK Airport ACES ProgramBlock by Block • New York, NY, United States
Shift Supervisor - JFK Airport ACES Program

Shift Supervisor - JFK Airport ACES Program

Block by Block • New York, NY, United States
12 days ago
Job type
  • Full-time
Job description

Hourly Supervisors

Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers. Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service responsibilities.

Essential Functions:

  • Front Line Leadership: Responsible for managing shift duties of the ACES program while ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies. Responsible for being fair and holding the ACES responsible for completing daily customer service responsibilities. Responsible for communicating and leading daily shift briefings to the ACES while assigning duties, assignments, training, reviewing events, weather, and safety updates to ACES. Providing excellent customer service in the airport and towards the team of Ambassadors. Provide guidance and direction for airport customer service operations.
  • Reporting: Must be able to provide written reports of end of shift and next shift hand-off and provide a basic daily report of accomplishments and customer tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Airport Assistant Manager.
  • Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block and PANYNJ standards of expected professionalism.
  • Must be able to drive shuttles if drivers are unavailable.
  • Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

  • Must have at least one year experience in hospitality or customer service.
  • Must be at least 18 years old.
  • Must have High School Diploma or GED.
  • Must have a valid Driver's License and pass a motor vehicle record check.

Physical Requirements:

  • Must have the physical capacity to traverse continuously during an eight-hour shift or ten-hour shift with normal breaks and meal break.
  • Must be able to work outdoors in all conditions with provided inclement weather gear.
  • Must be able to lift 50 lbs. or more when needed.
  • Must be able to speak, read, and write the English language in order to create basic reports and communicate with travelers and staff.
  • Must have basic knowledge of smartphone technology.
  • The employee is frequently required to reach with hands and arms, and to use hands and fingers to handle, finger, and steer. Specific vision abilities required by this job include ability to adjust focus.
  • Must have the physical capacity to sit and drive vehicle continuously during an eight-hour shift, with normal breaks.
Create a job alert for this search

Shift Supervisor - JFK Airport ACES Program • New York, NY, United States

Similar jobs

Shift Supervisor

African American Planning Commission, Inc.Brooklyn, NY, United States
Full-time

Reporting Relationships: Shift Supervisor report to the Operation Manager and/or Program Director.Position Summary: Shift Supervisor provide 24-hour security coverage to the facility to prevent the... Show more

 • Promoted

Shift Supervisor - F80 & FO2 required, Manhattan

Westhab, Inc.New York City, NY, United States
Full-time

The Shift Supervisor is responsible for supervising, performing, and reporting work involving a variety of specialized assignments and security systems in our homeless shelter.Operations within our... Show more

 • Promoted

Shift Supervisor - Assessment Center

BRCBrooklyn, NY, United States
Full-time

Join BRC in a leadership role that helps ensure safety, stability, and support for individuals experiencing homelessness.As a Shift Supervisor, you'll oversee frontline staff, maintain shelter oper... Show more

 • Promoted

Supervisor - Building Services - Facilities Operations - Weekends

New York-Presbyterian HospitalNew York, NY, United States
Full-time

Supervisor - Building Services - Facilities Operations - Weekends.Step into life at NewYork-Presbyterian / Columbia University Medical Center, and help manage over 3 million square feet of high per... Show more

 • Promoted

Operations Supervisor - JFK International Airport

ACTS-Aviation SecurityInwood, NY, United States
Full-time

Operations Supervisor - JFK International Airport.Join a Global Leader in Aviation Security!.Free Health, Dental and Vision Insurance for Employee Only! 401K with company matching! Paid vacation & ... Show more

 • Promoted

Shift Supervisor

Samaritan VillageBrooklyn, NY, United States
Full-time

Non-profit staff can work anywhere The BEST work with us!.A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York... Show more

 • Promoted

Shift Supervisor - Wanda Patterson Womens' Residence

BRCCorona, NY, United States
Full-time

Join BRC in a leadership role that helps ensure safety, stability, and support for individuals experiencing homelessness.As a Shift Supervisor, you'll oversee frontline staff, maintain shelter oper... Show more

 • Promoted

Site Supervisor - JFK Airport

Klen SpaceNew York City, NY, United States
Full-time

Why Kl “n Space?We specialize in high-level commercial and government facility projects.This is an opportunity to lead a major airport operation and position yourself for l... Show more

 • Promoted

Store Manager at Starbucks (JFK Airport)

Villa GroupCorona, NY, United States
Full-time

Store Manager at Starbucks (JFK Airport).Villa Restaurant Group is looking for a passionate and experienced Co-Manager to help lead our Starbucks team at JFK Terminal 8.If you're a natural leader w... Show more

 • Promoted

Operations Supervisor

TriNetNew York City, NY, United States
Full-time

The Operations Supervisor monitors and coordinates all functions related to terminal, landside and airside operations.This includes ensuring compliance with the rules and regulations of government ... Show more

 • Promoted

Shift Supervisor (Kingsboro MICA Shelter)

Salvation Army Eastern TerritoryBrooklyn, NY, United States
Full-time

This is a 143 bed facility located at 681 Clarkson Avenue Building 8, NY.Provide the safety and the well-being of clients residing in the facility as well as compliance with all rules and regulatio... Show more

 • Promoted

Shift Supervisor

Rising GroundBronx, NY, United States
Full-time

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs.Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Groun... Show more

 • Promoted

Shift Supervisor

PLSStaten Island, NY, United States
Full-time

This job is located at 41 Victory Blvd.Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services.The "P" comes first, ... Show more

 • Promoted

Shift Supervisor - JFK Airport ACES Program

Block by BlockNew York, NY, United States
Full-time

Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers.Responsible for ensuring compliance with all Block by Block ... Show more

 • Promoted

Customer Service & E-Commerce Supervisor - Full Time

Whole FoodsRed Bank, NJ, United States
Full-time +1

At Whole Foods Market, we are working to nourish people and the planet.In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checko... Show more

 • Promoted

ShopRite - Frozen Manager (Saker NJ) Salary Range $20.00 - $20.00/hr

ShopRiteWest Long Branch, NJ, United States
Full-time

ShopRite - Frozen Manager (Saker NJ).West Long Branch, NJ (ShopRite of West Long Branch).Title: ShopRite - Frozen Manager.Description: We are living our Purpose To Care Deeply about People, Helpin... Show more

 • Promoted

Shift Supervisor

Applebee'sRidgewood, NY, United States
Full-time +1

Panera Bread is hiring Shift Supervisors who are ready to lead, inspire, and grow.This role is a great opportunity to build leadership skills, support cafe operations, and prepare for a future mana... Show more

 • Promoted

Store Manager at Starbucks (JFK Airport)

Villa Restaurant GroupCorona, NY, United States
Full-time

Store Manager at Starbucks (JFK Airport).Villa Restaurant Group is looking for a passionate and experienced Co-Manager to help lead our Starbucks team at JFK Terminal 8.If you're a natural leader w... Show more

 • Promoted

Operations Supervisor-Paramus Park

Victoria's SecretParamus, NJ, United States
Full-time

Operations Supervisor-Paramus Park.A Victoria's Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness.This role reports to the Store Mana... Show more

 • Promoted

Shift Supervisor

Project RenewalNew York, NY, United States
Permanent

Clinton Residence is a 57-bed transitional treatment facility for mentally ill adult men and women with a history of chronic homelessness.The residence provides comprehensive assessments and interv... Show more