Director of Strategy and Integration | Henderson Rehab

Director Of Strategy And Integration

The Director of Strategy and Integration directs the referral development efforts of the Physician Navigators and Clinical Navigators. Responsible for oversight of the admission process through direct supervision of the Admissions Manager. Provides supervision and training for facility-based staff who have marketing, case finding and relationship management responsibilities. Implements system and market specific initiatives to support and achieve organizational goals. This is an exempt position. Performs other related duties as assigned.

What can PAM Health offer you?

• Patient-Centric Focus: Join a hospital dedicated to delivering exceptional patient care and achieving the highest levels of patient satisfaction.
• Career advancement: Unlock opportunities for professional growth through our Education Advancement Program
• Competitive compensation: Explore our rates and take advantage of a comprehensive benefits package.

Responsibilities

• Demonstrates the ability to lead and motivate staff (Clinical Navigators, Physician Navigators & Admissions Manager) to achieve organizational goals.
• Serves as the primary liaison for referral sources and for physicians. Assists in the development of market specific strategies to support strategic plans and goals.
• Monitors daily, weekly, monthly and year-to-date trends (referral patterns from physicians, facilities and acute care discharge planners), stays abreast of market competition and adjusts case finding strategies to maximize staff resources and facilitate patient admissions. Provides monthly updates and communicates regularly with management to ensure strategies align with system goals.
• Conducts needs assessment surveys with key stakeholders (community, patients, families, physicians, referral sources and PAM Health Board) to identify service needs and opportunities for program development. Documents feedback on Upshot.
• Sets expectations for staff to offer exemplary customer service.
• Develops and coordinates initial and ongoing sales training for Clinical Navigators and Physician Navigators to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources.
• Conducts bi-weekly marketing meetings with Clinical Navigators and Physician Navigators to ascertain market trends and evaluate key initiatives.
• Provides direct and/or indirect supervision, coaching, counseling, and performance appraisal for Clinical Navigators, Physician Navigators and Admissions Manager. Trains staffs to be effective in presentation, tours, and community outreach as needs are identified. Also provides back-up for Physician Navigators and Clinical Navigators as necessary.
• Provides in-service training and consultation to system staff on marketing efforts upon request.
• Communicates continually with management about marketing-related needs and activities.

Qualifications

• Must possess a baccalaureate degree from an accredited college or university.
• Minimum of five years progressive experience in healthcare sales/marketing.
• Previous management experience helpful.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.