Advancement Technology Technical Manager

Software Engineering Manager

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Oversee and guide a team of software engineers in designing/developing scalable solutions within the Blackbaud CRM platform using the Microsoft technology stack (including SSRS, SSIS, and SQL Server). Direct the architecture and implementation of ETL workflows and complex integrations between Blackbaud CRM and other critical systems. Proactively identify and mitigate technical risks, oversee root cause analysis, integration monitoring and error handling, ensuring timely resolution and system stability. Manage resource allocations across multiple large concurrent projects. Coordinate the release process to ensure successful deployments and manage dependencies. Provide strong technical leadership, foster professional growth and skill development, conduct performance reviews, and set goals for direct reports.

Required Skills and Abilities

1. Developed analytical, critical thinking, and problem-solving skills, with strong decision-making capabilities. 2. Proven ability to lead and manage staff, including hiring, training, and development. 3. Excellent interpersonal, written, and oral communication skills with the ability to interact effectively with various stakeholders. 4. Strong organizational skills with the ability to manage multiple complex projects and meet deadlines. 5. Proficiency in relevant technical and management tools, including MS Office Suite, project management software, and specific technical systems related to the role.

Preferred Skills and Experience

Experience with a CRM (such as Blackbaud) with many integrations.

Principal Responsibilities

1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems analysis methods and techniques. Knowledge of commonly used concepts, practices, and procedures.