Wits Solutions Inc. (WITS) is a SBA certified Small Disadvantaged Business with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.
Clearance
Job Description
The Tier I Service Desk Technician provides rapid triage, initial troubleshooting, and resolution for common incidents and service requests for DFC end users and leadership. Tier I technicians own tickets through closure unless formally escalated and serve as the first point of contact for DFC end users.
Key Responsibilities:
Qualifications
Required Certification
Tier 1 Service Desk Technician • Washington, DC, United States
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