Business Systems Analyst

Job Title

First Review of Applications on July 17, 2026 Expected Starting Salary Hiring Range: $81,841 - $92,071 Starting Salary Depending on Experience and Qualifications

Serves as subject matter expert and business systems analyst for assigned enterprise applications. Manages technology projects from initiation through implementation. Collaborates with stakeholders to gather requirements, improve business processes, implement and integrate data-driven solutions that advance the Town's strategic priorities.

Essential Functions

• Serves as the initial point of contact for departments for assigned applications.
• Serves as the primary technical analyst and subject matter expert for assigned enterprise applications, providing leadership for system administration, configuration, optimization, maintenance, and lifecycle planning.
• Conducts business requirements gathering through interviews, process mapping, and stakeholder engagement. Translates business needs into functional and technical specifications.
• Evaluates business processes and activities that relate to application functionality, recommends improvements and modifications, and writes and modifies operating procedures.
• Prepares various reports, as required, including project schedules and updates, program manuals, charts, and diagrams.
• Develops user documentation, standard operating procedures, knowledge base articles, and technical documentation.
• Evaluates, analyzes, and recommends new releases and enhancements to existing applications.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Serves as technical lead on complex applications and maintenance assignments by working with department managers and key users to identify project milestones, phases, and elements, form project teams, and establishes project budget requirements.
• Works with the cybersecurity team to ensure cybersecurity guidelines are followed, and applications meets cybersecurity best practices.
• Trains Town employees in software and application usage and develops documentation requirements of programs and systems for users and staff.
• Uses project management methodologies (i.e. PMI, Agile, Lean) to manage and report on IT projects. This includes charters, change control, project cost tracking, after action, etc.
• Collaborate with vendors, consultants, and internal stakeholders to troubleshoot complex technical issues, budgetary items, coordinate enhancements, and manage support activities.
• Leads cross-functional technology projects from initiation through implementation utilizing industry standard project management methodologies. Develops project charters, schedules, budgets, risk assessments, status reports, change management documentation, and post-implementation reviews.
• Plans, coordinates, and executes enterprise software implementations, upgrades, migrations, and enhancement projects while ensuring successful adoption and minimal operational disruption.
• Analyzes new applications, prior to onboarding, to ensure that they meet IT department standards, direction, policy and cybersecurity best practices.

Required Knowledge, Skills and Abilities:

• Ability to facilitate meetings, gather requirements, document business processes, and communicate technical concepts to non-technical audiences.
• Ability to communicate effectively both verbally and in written communication.
• Ability to build collaborative relationships with departments, vendors, and technical staff.
• Ability to lead multiple concurrent projects while managing competing priorities and deadlines.
• Ability to analyze complex business and technical problems and develop practical, scalable solutions.
• Ability to work independently or collaboratively with department representatives, and internal teams.
• Knowledge of, or ability to learn, Town and Department policies and procedures.
• Knowledge of business systems analysis principles, requirements gathering techniques, and business process documentation.
• Knowledge and ability to conduct project management in accordance with industry standards.
• Knowledge of governmental business processes, policies, regulations, and concepts.
• Knowledge of change management and change control processes.
• Knowledge of relational databases and SQL for data analysis, reporting, and troubleshooting.
• Ability to follow verbal and written instructions.

Minimum Qualifications

• A bachelor's degree from an accredited college or university in Management Information Systems, Computer Science, IT, or a closely related field.
• Three (3) years' experience in project management, software implementation, and/or process mapping.
• An equivalent combination of education and experience may be considered.

Environmental Factors and Working Conditions

• Work is performed in an indoor environment.
• This position requires working on-site.
• Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

Special Requirements:

• Must pass an Arizona Criminal Justice Information System (CJIS) background check and screening by the Oro Valley Police Department.

The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.