Sr. Systems Analyst - Dealer Parts, Service & Warranty

Job Description

The Role

At GM, Customer Care and Aftersales (CCA) supports vehicles throughout their lifecycle by helping dealers and service partners keep customers on the road through warranty administration, service enablement, and dealer parts operations. CCA Warranty manages capabilities such as warranty processing, claims, labor time, and global warranty systems to help optimize repairs and control costs. CCA Service equips dealers with technical support, service information, diagnostic tools, technician training, and connected service experiences so repairs are faster and more accurate. For Dealer Parts, CCA drives parts cataloging, order entry, fulfillment, returns, pricing, and inventory visibility across GM’s dealer network, backed by a global distribution footprint that delivers replacement parts at scale.

Sr. Systems Analysts work closely with stakeholders to understand their needs and translate them into functional and technical requirements and product backlogs for software engineering teams. They research and evaluate various software and hardware options to determine the most suitable technology solutions for the organization's needs. They create detailed system design specifications, including data models, process flows, integration with upstream and downstream systems, and user interfaces, to guide the software engineering team. They work closely with software engineers to ensure that the system is developed according to the specified requirements. They design and execute testing protocols to validate system performance, reliability, compliance with standards, additional quality attributes and customer requirements.

What You'll Do

• Lead discovery and analysis efforts for complex business and systems problems across Dealer Parts, Service, and Warranty applications, translating broad needs into clear requirements, user stories, process flows, acceptance criteria, and implementation-ready work packages.
• Identify opportunities to improve internal processes, services, operating structures, and delivery practices in support of functional and business strategies.
• Own analysis and delivery outcomes across cross-functional efforts, coordinating with product, engineering, QA, release, and business stakeholders to move work from intake through deployment and validation.
• Use data, analysis, and business context to build recommendations, demonstrate value, and address stakeholder concerns or objections.
• Influence decisions and drive alignment without relying on formal authority, especially when priorities, past practices, or opinions differ across teams.
• Facilitate business and technology decision-making with architecture teams, helping evaluate custom-built versus SaaS solutions and guiding tradeoff discussions to solve business problems in a scalable, supportable, and cost-effective way.
• Resolve diverse, non-standard issues with strong judgment, structured analysis, and innovative approaches that balance business needs, delivery risk, and technical constraints.
• Act as a mentor and day-to-day resource for junior analysts and other team members by providing guidance on requirements quality, process rigor, backlog readiness, release discipline, and problem resolution.
• Communicate recommendations, status, risks, and decisions clearly across multiple job areas, including senior stakeholders, business partners, and delivery teams.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience.
• Typically 4 to 6 years of relevant professional experience, or equivalent depth of experience in systems analysis, business analysis, product delivery, or enterprise application support.
• Demonstrated ability to work independently with minimal guidance and apply strong initiative and good judgment in significant matters.
• Strong analytical, facilitation, and problem-solving skills with experience addressing new or non-standard issues using limited information and precedent.
• Proven ability to create high-quality requirements, user stories, acceptance criteria, and implementation plans that support effective delivery across teams.
• Experience collaborating effectively across business and technical teams and influencing outcomes through communication, data, and structured recommendations.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in effective Agile, product management, backlog management, release planning, and production support environments.
• Experience supporting application modernization, upgrade planning, dependency analysis, or technical discovery in partnership with engineering teams.
• Demonstrated ability to create prototypes, mockups, or workflow visuals that reduce ambiguity and accelerate stakeholder alignment.
• Experience onboarding or coaching teammates and helping establish stronger analysis and delivery practices.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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