Service Sales Engineer - West

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Mission / Purpose of the Job

The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long-term customer satisfaction.

Key Responsibilities:

Aftermarket Sales Growth & Customer Development

• Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
• Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
• Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.

Installed Base Lifecycle Management & Service Opportunity Development

• Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
• Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
• Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.

Customer Relationships & Strategic Account Management

• Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory.
• Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.

Service Solutions, Contracts & Value Creation

• Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
• Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
• Promote, sell, and renew preventative maintenance agreements, service contracts, and long-term support programs.

Territory Leadership & Cross-Functional Collaboration

• Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
• Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.

To succeed, you will need

Technical & Commercial Expertise

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
• Strong understanding of consultative selling, account management, and value-based solution development.

Customer Focus & Relationship Building

• Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams.
• Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences.
• Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability.

Business Development & Territory Management

• Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts.
• Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure.
• Self-motivated, organized, and capable of prioritizing multiple customer opportunities in a fast-paced environment.

Collaboration & Continuous Improvement

• Ability to collaborate effectively across sales, engineering, service operations, and customer support teams.
• Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools.
• Willingness to travel throughout the assigned territory to support customer engagement and business development activities.

Other Requirements

• Valid driver's license and ability to travel within the assigned territory.
• Ability to work independently while contributing to broader business objectives and team success.

In return, we offer

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans

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Job location

This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.

Contact information

Talent Acquisition Team: Ian Boudreaux