Shipping Team Leader, Coffee Roasting Facility

Shipping Team Leader

Reports to the Associate Facility Team Leader (AFTL) of Operations. The Shipping Team Leader (TL) provides leadership, direction, management, and supervision of Allegro Shipping Operations, with a focus on safety, quality, continuous improvement, Associate Team Leader (ATL), Supervisor, and Team Member hiring, training and development, and employee relations. Provides guidance to ATLs in team operations including labor and regulatory compliance, inventory control, scheduling, expense control, and operational performance. Responsible for overseeing operational execution, financial performance, and special projects as assigned.

Overall Responsibilities

• Support the AFTL of Operations in all areas of shipping performance including safety, quality, efficiency, and financial execution.
• Act as Associate Facility Team Leader of Operations, in conjunction with other TLs, in their absence.
• For SQF purposes, this position, being part of Leadership and Operations, is considered a High level of Responsibility with the back-up position of Associate Facility Team Leader of Operations.

Culture, Values, and Team Members

• Consistently communicate and model Whole Foods Market / Allegro Core Values and Leadership Principles.
• Establish and maintain a positive work environment to achieve an exceptionally high level of Team Member morale, happiness, and engagement.
• Communicate and uphold safety, quality, operational, and company-wide programs and standards with Associate Team Leaders and Team Members.
• Interview, select, train, develop and counsel Team Members and Associate Team Leaders in a manner that builds and sustains a high performing team and minimizes turnover.
• Provide, timely, thorough, and thoughtful job dialogues.
• Work collaboratively with Team Member Services on Team Member relations including corrective action documentation and termination paperwork.
• Proactively select individuals for development into potential ATLs and TLs.
• Work with ATLs to build out development plans on their teams for operational sustainability.

Operations

• Responsible for the shipping process from beginning to end, both for the direct to store UPS line and the traffic team handling carriers to distribution centers.
• Coordinates with IT, Finance, and Purchasing on the development and implementation of processes to improve accuracy and efficiency of daily activities (e.g., scanning, barcoding technology, and process flow).
• Assists with physical inventory process as needed.
• Develops KPIs and drives improvement projects to meet the established goals/targets.
• Knows, enforces, and maintains compliance in step with all regulatory and safety standards related to SQF, GMP, HACCP, FDA, OSHA, NSF, NOP, and any local/state/federal requirements.
• Provides external audit support.
• Requires adherence to standard operating procedures through training and operational audits.
• Responds quickly to any issues in safety and quality, including customer complaints, communicating Root Cause findings or CAPA plans.
• Regularly inspects the facilities to ensure compliance with all programs, policies, and standards.
• Reviews and monitors inventory, scheduling, performance, purchases, and other expenses to ensure team is within budget.

Communication and Teamwork

• Develops and maintains open, cooperative, and participatory communication throughout Allegro and Whole Foods Market.
• Displays effective inter-facility and intra-facility communication to ensure that operational service is timely and accurate and that all relevant information is shared throughout the organization.
• Collaborates with Manufacturing and Purchasing teams to obtain upstream support of the facility goals.
• Establishes and maintains collaborative and productive working relationships with Senior Leadership, Team Leaders, Team Members, and Global Support Teams.
• Establishes and maintains positive external relationships including customers, vendors, suppliers, and manufacturers.

Knowledge, Skills, & Abilities

• Thorough knowledge of operations to include shipping, distribution, quality, safety and continuous improvement
• High energy, enthusiastic, and displays an affinity for our products, core values, and company aspirations
• Knowledge of all relevant Whole Foods Market and Allegro policies and standards
• Excellent verbal and written communication skills
• Excellent interpersonal, motivational, team building, and leadership skills
• Meets all customer service expectations and standards in interactions with customers, vendors, and fellow Team Members
• Ability to work well with others as a part of a team; self-motivated and capable of working independently as well
• Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
• Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner
• Ability to prioritize and delegate tasks effectively
• Shows excellent follow through and follow up
• Intermediate computer skills including the ability to learn and utilize Excel, X3(ERP), Warehouse Management Software, Coupa, and Verisae
• Must be competent in report analyzing, scheduling, inventory control, and project management

Desired Work Experiences

Individual will have a minimum of 3 years of progressive shipping /supervisory/ leadership experience, preferably in warehouse management (food manufacturing, preferred).

The wage range for this position is $66,950.00-$117,000.00 Annual, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).