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Call Center Agent, Part TimeSpire Orthopedic Partners • Remote, Connecticut, United States
No longer accepting applications
Call Center Agent, Part Time
Spire Orthopedic Partners • Remote, Connecticut, United States
30+ days ago
Job type
- Part-time
- Remote
Job description
Job Description:
- Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients
- Manage calls from patients requiring medical care and provide / gather information needed
- Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy
- Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation
- Observes telephone flow; offering or requesting assistance as needed
- Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
- All other duties as assigned by the manager.
Requirements:
- A great communicator with a friendly, professional phone presence
- Detail-oriented and organized — ability to handle multiple calls and tasks with ease
- A team player who thrives in a supportive, fast-paced environment
- Previous experience with call centers and healthcare services a plus
- Experience with electronic medical records (EMR/EHR) preferred
- High School Diploma or Equivalent required.
Benefits:
- Excellent growth and advancement opportunities
- Dynamic environment
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Competitive Compensation
- Generous PTO
- Benefits package: health, dental, vision, 401(k), etc.
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Call Center Agent, Part Time • Remote, Connecticut, United States
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