Customer Service

Customer Service / Quote and Order Entry
Client Account Coordinator (Contract-to-Hire)
Location: Billings, MT (100% Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $20–$22/hr
Start Date: ASAP
Industry: Industrial Safety Supplies
Type: Contract-to-Hire
Growth Opportunity: Yes — long-term role with room to advance

About the Role
We’re seeking a Client Account Coordinator / Sales Support Specialist to join a growing industrial safety supply company in Billings, MT. This is a customer-facing, high-visibility role that supports order processing, quoting, and client communications. Ideal for someone with strong customer service skills, attention to detail, and the initiative to take on more once daily tasks are complete.
This role is fully onsite and offers long-term career growth once converted to permanent.

Key Responsibilities

• Serve as the first point of contact for customers—in person, by phone, and via email
• Provide quotes, pricing, and product information
• Process order entry, order tracking, and shipment status updates
• Prepare quotes and assist outside sales with product sourcing
• Maintain customer order status and ensure timely communication
• Greet walk-in customers and support front counter inquiries
• Multi-task across multiple internal systems and software platforms
• Support occasional customer site visits once permanent
• Take initiative to assist with additional tasks after daily work is completed

Qualifications

• 2+ years of customer service, inside sales, order entry, or sales support experience
• Strong computer skills; ability to work across multiple systems
• Professional, personable, and comfortable with client interaction
• Strong communication, organization, and attention to detail
• Ability to multi-task and stay accurate in a fast-paced environment
• Reliable attendance and commitment to in-person work
• Experience from construction, or customer-focused environments is a plus
• Industrial, safety products, or manufacturing industry knowledge is beneficial
• Looking for someone seeking long-term stability

Screening Requirements
Completed after offer through the customer:

• Background check
• Drug test
• MVR check (no reckless driving, DUIs, suspensions, or excessive violations)

Physical & Work Environment

• Lift up to 30 lbs
• Office environment with front counter customer interaction

Education

• High School Diploma required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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