Restaurant General Manager

At Smashburger,
we don’t just make burgers—we create crave-worthy moments that keep guests
coming back for more. We’re driven by a shared commitment to excellence,
working as one team and taking bold action to deliver unforgettable
experiences. Here, you’ll be part of a group that works hard and genuinely
cares—where passion and dedication matter just as much as skill. At
Smashburger, we live by our values:

Taste
Obsessed – Bring flavor into every shift

Premium
Experience – Lead Boldly. Deliver Flawlessly

Stay Hungry – Literally &
Figuratively

One Team!
One Smash! – Smash Together

Do What’s
Right – Act with honesty and consistency.

If this sounds
like your kind of place, we’d love to have you on the team!

THE ROLE:

This role
supports the Director of Operations/District Manager by overseeing the daily
operations and performance of the restaurant location. Responsibilities include
leading and developing Restaurant Managers, Shift Leaders, and team members
while fostering a positive work environment and building future leaders. The
position ensures proper staffing, training, and onboarding, manages employee
performance and relations, and maintains compliance with company policies, food
safety, and operational standards. Additionally, the role focuses on delivering
excellent guest experiences, resolving customer concerns, managing financial
performance such as labor, inventory, and operating costs, and driving sales
through effective scheduling, community engagement, and local marketing
initiatives.

What
You’ll Do

• Lead and develop Restaurant Managers, Shift Leaders,
  and team members while fostering a positive, high-performance work
  environment and building future leaders.


• Oversee restaurant operations including staffing,
  scheduling, onboarding, training, and ensuring teams follow company
  policies, food safety standards, and operational procedures.


• Deliver an exceptional guest experience by modeling
  service standards, monitoring satisfaction metrics, and resolving guest
  concerns quickly and effectively.


• Manage financial performance by controlling labor,
  inventory, cost of goods, and operating expenses while adjusting staffing
  and operations based on sales trends.


• Drive restaurant success through strong team
  communication, community engagement, local marketing initiatives, and
  continuous improvement of operational performance.

What It
Takes

• 1-2 years of Restaurant General Manager experience in
  restaurants


• Flexible to work nights, weekends, and holidays


• Follow Smashburger uniform standards


• Ability to follow all guidelines and procedures set
  forth by Smashburger, local, state, and federal employment regulations


• Must successfully complete Smashburger training
  program


• Possess strong communication skills, both written and
  verbal, to effectively communicate with restaurant management, front line
  employees and corporate support teams


• People management skills to effectively select,
  assess, coach/counsel, develop, motivate, and lead restaurant teams


• Excellent attention to detail


• Proven time management, consistency, and
  organizational skills

Why
You’ll Love It Here

• High-Impact Role: Your leadership will shape the
  future of Smashburger and drive our success.


• Culture of Growth: We believe in leveling up—for our
  guests, our team, and ourselves.


• Work with Passionate People: Our team is all-in,
  committed to excellence, and ready to smash barriers together.


• Competitive Compensation & Perks: Because we
  value top talent who bring their A-game every day.


• Better Benefits: Build a better
  experience for you!




• Quarterly Bonus


• Get Paid $ to Refer your Friends*


• RGMs, RMs, & SLs are entitled to
  one (1) free meal each shift they work *


• Paid time off – vacation and sick*


• Medical, Dental and Vision Options*


• 401K match (21 and older)


• Flexible schedules in a fun, family
  friendly, team environment


• Employee Assistance Program


• Fast track for career opportunities


• Free uniform

*Eligibility
based off of time in position and average hours worked

*Referred
employees must be manager level and in good standing & Referee must be
employed with Smashburger at time of payout. Bonus is paid in two distributions

**All
applicants and employees have an equal opportunity for employment and
advancement within Smashburger. Smashburger is dedicated to the
principles of equal employment opportunity. We prohibit unlawful
discrimination against applicants, prospective applicants or employees on the
basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law. This prohibition includes unlawful harassment based on any of
these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain a workplace free of racial
slurs and bias. This policy applies to all employees, including managers,
supervisors, co-workers, and non-employees such as customers, clients, vendors,
consultants, etc. Any conduct in violation of these company policies is also a
violation of the law. Employees who engage in, ratify, or perpetuate
discrimination, harassment or retaliation will be subject to disciplinary
action, up to and including immediate discharge.

https://smashburger.com/job-applicant-privacy-policy