Dispatcher/Radio Controller- Relief (Full-Time)

Dispatcher/Radio Controller- Relief (Full-Time)

Reports To: Manager of Transit Center Operations / Manager of Dispatch

Union: Teamsters Local 118

Compensation: $28.81 per hour

Schedule: Floater assigned to cover vacant Radio Control and Dispatch shifts; must be available for flexible days, shifts, and hours.

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Make an Impact at RTS

Support safe, reliable transit service by coordinating dispatch, radio communications, emergency response, and Transit Center operations.

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About the Role

This safety-sensitive, first-line supervisory position supports both Dispatch and Radio Control functions while ensuring safe and efficient transportation operations.

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What You'll Do

• Perform all Radio Controller duties using CAD/AVL and radio systems.
• Coordinate communications with Road Supervisors, Transit Center staff, police, and emergency responders.
• Manage delays, breakdowns, accidents, weather events, and service disruptions.
• Monitor alarms, security cameras, access control systems, and Transit Center activity.
• Maintain operational logs, reports, and operator performance documentation.
• Assign operators and buses; manage the Extra Board and manpower coverage.
• Monitor attendance, operator picks, schedules, and time records.
• Coordinate vehicle availability with Maintenance for daily pullout.
• Support compliance with ATU Local 282 and Teamsters Local 118 agreements.
• Make Transit Center announcements and perform gate assignments.

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What We're Looking For

Required Qualifications

• High School Diploma or GED plus two years of transit-related experience.
• Supervisory experience or equivalent training.
• Knowledge of routes and schedules.
• Strong verbal and written communication skills.
• Strong math, computer, judgment, and organizational skills.
• Ability to motivate others and work effectively in a team environment.

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Working Conditions & Physical Requirements

Requires prolonged sitting, computer use, frequent communication, occasional standing, walking, reaching, and lifting consistent with the original job description. Reasonable accommodations will be made for qualified individuals with disabilities.

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Safety-Sensitive Position

Subject to all Federal Transit Administration pre-employment and ongoing drug and alcohol testing requirements.

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Additional Information

RGRTA maintains a zero-tolerance drug and alcohol policy in accordance with Department of Transportation (DOT) and Federal Transit Administration (FTA) regulations. All applicants for this safety-sensitive position must successfully complete a pre-employment drug screening and will be subject to ongoing drug and alcohol testing throughout employment as required by law.

Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, citizenship or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic protected by applicable federal, state, or local law. RGRTA will provide reasonable accommodations to qualified applicants and employees with known disabilities unless doing so would impose an undue hardship on the operation of the organization.

For safety-sensitive positions, RGRTA maintains a drug- and alcohol-free workplace in accordance with Department of Transportation (DOT) and Federal Transit Administration (FTA) regulations. Applicants for safety-sensitive positions must successfully complete a pre-employment drug test and receive a verified negative test result before performing safety-sensitive functions. Employees in these positions are also subject to additional drug and alcohol testing throughout their employment as required by applicable regulations.

As required by law, RTS tests for a variety of substances, including cocaine, amphetamines, opioids, phencyclidine (PCP), and marijuana metabolites. Please be aware that marijuana can remain detectable in the body for an extended period of time—sometimes more than 30 days—and may result in a positive drug test long after use.