Data Center Technical Lead

Job Overview

LOCAL Data Center Technical Lead - #13721

Location: Mesa, AZ. (MUST BE LOCAL NOW - no one relocating will be considered)

Hours: Mon-Fri 7:30am - 4pm

Must Haves:

3+ years Data Center experience preferably with extensive knowledge of Linux and managing people

High School Diploma

Knowledge of and hands-on experience with computer hardware

Extensive leadership competencies

A high degree of professionalism, strong relationship skills

High level of written and oral fluency in English

Ability to learn new software quickly

Able to safely lift and move a minimum of fifty (50) pounds

Expectations and Skills:

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite/area management of staff and other non-technical duties. You will play a crucial role in identifying and escalating opportunities within the client's infrastructure for efficiency and effectiveness improvements. Expansion of extensive knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired.

Expected Duties:

Oversees daily management of staff, including technicians

Approve timecards

Coach and mentor staff to achieve high-quality results and high performance

Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews.

Adhere to and apply the disciplinary process related to staff performance issues

Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets)

Provides input and suggestions for improving operational performance and efficiency in the local environment

Screen and schedule burst labor resources for short-term projects

Screen for technical capabilities and a fit for the team then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions)

Assist in the onboarding and training of all new hires

Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)

Ensure local execution of key deliverables and metrics

Other duties as assigned by management

Work within Meta's ticketing system and SLAs in support of the health of Meta's server fleet

First point of contact for IC4 technicians

Perform root cause analysis of complex technical issues and drive resolution

Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission

Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center

Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques

Execution of turn-up/turn-down processes with support from ISOS

Analyze data to diagnose systemic issues

Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability

Identify and help create documentation for the global data center knowledge base

Assist with process improvements and best practices in data center operations

Participate in on-call rotation (once a month on call for a week after hours, first point of contact)

Maintain an efficient, orderly hardware test lab operation within the production/non-production data center

Device/system configuration

Help develop global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale. Lead process improvements and best practices in data center operations

Provide cross-functional communication with other technical operations group

Other tasks as required to support IT service on a local basis

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.