Automation & Informatics Consultant - Diagnostics - Clifton, NJ

Automation & Informatics Consultant

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As an Automation & Informatics Consultant, you will serve as a dedicated resource for a specific MegaLab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. You will provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. You will work closely with onsite Siemens Healthineers management and first, second, and third shift personnel, responding to complex system issues requiring onsite presence and advanced troubleshooting. You'll interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd party middleware partners.

This role is best suited for someone who has IT experience in a medical setting. Ideally but not limited to Invitro Diagnostic Laboratory's.

Key Responsibilities:

Installation & Implementation

• Supporting pre-installation and installation activities
• Performing software installation, network setup, and application configuration
• Conducting verification and acceptance testing
• Delivering onsite and remote post implementation support
• Executing software upgrades and updates

Planning & Project Support

• Participating in planning activities for new installations, system expansions, and workflow design
• Supporting customer specific workflow configuration decisions
• Assisting in meeting business objectives

Technical Troubleshooting & Support

• Independently troubleshooting and resolving software malfunctions
• Understanding healthcare enterprise IT and security environments
• Managing LIS interface communication and connectivity requirements
• Following the Siemens Diagnostics escalation process

Training & Communication

• Providing training to customer laboratory personnel on system operation, workflow, and configuration
• Participating in customer and internal meetings or conference calls

Compliance & Quality

• Adhering to Siemens Healthineers quality and regulatory policies

Professional Conduct

• Responding positively to challenges with minimal assistance
• Seeking guidance from appropriate personnel when needed
• Adapting quickly and effectively to change

Computer Hardware

• Physical ports (Serial, RJ-45)
• Serial to USB converters
• Terminal Servers

Computer Software

• Prior application support experience
• Ticketing and documentation applications (SAP/ServiceNow)
• Office365 Suite

Operating Systems & Tools

• Windows 10, Windows 11
• Windows Server 2016, 2019, 2022
• Red Hat Enterprise Linux 9.X
• Administrative Tools, Troubleshooting utilities, PowerShell, Bash, Grep, AWK, SED

Networking

• Switch and router configuration
• Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies
• Logical networking concepts: IP addressing, VLANs, routing, packets, subnets
• Network infrastructure: DNS, DHCP, proxy servers

Remote Access

• RDP, SSH, VNC, VPN

Security Concepts

• Encryption, authentication, certificates
• HIPAA, HITECH
• Firewalls, HTTPS

General Skills

• Strong understanding of OSI and TCP/IP networking models
• Effective communication with both technical and non technical audiences
• Strong problem solving and prioritization skills
• Ability to perform in a large corporate environment and remain composed under pressure
• Adaptability in fast changing environments

Required Experience & Education:

• BS in Computing, Information Technology, Engineering, or related experience
• Experience in Healthcare IT, security, and data privacy
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools
• 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Preferred Qualifications:

Certifications

• A+, Network+, Security+, Linux+, Healthcare IT Technician (or ability to obtain within six months)

Additional Experience

• Cloud technologies (SaaS, DaaS, IaaS) and virtualization
• MT or MLT laboratory experience or healthcare training experience

Technical Skills

• MySQL and Linux
• Log Analysis
• TCP/IP, ARP, VPN, Principles of Encryption
• Network Packet Analysis (Wireshark)

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.