Job Role:Manager Digital Product Management Location : Phoenix, AZ(Onsite) Visa: USC/GC -w2 only Job Description : Manager Digital Product Management: Job Responsibilities: · Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs. · Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes · Primary liaison between the Company and contracted third party servicing Partners. · Establishes and maintains effective working relationships with the product operations team. · Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact. · Conducts contract testing to ensure compliance with AEMP 10 requirements. · Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation. · Collaborate effectively with all stakeholders and partners to ensure regulatory compliance · Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes · Strong analytical discipline, solution-oriented mindset, and focus on outcomes · Strong project/product management skills and demonstrated ability to manage multiple business priorities · Ability to build strong relationships, communicate effectively and lead through influence · Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls · Responsible to ensure supplier compliance of AXP standards/requirements · Drive departmental standards and audit /review remediation. · Serve as an escalation point for Partner related issues and incidents · Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination · Demonstrated ability to quickly adapt to changing circumstances with a will to win · Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus. · Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking · Maintain Vendor oversight for PRSAs and Controls · Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy · Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results Qualifications: · Minimum of 6+ years of vendor and contract management experience · Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions · Ability to work independently with minimal supervision · Strong organizational, negotiation and communication skills · Ability to drive and manage multiple projects/ priorities to completion; meet deadlines · Analytical and displays thought leadership by being able to transform ideas to actionable plans · Ability to execute under pressure · Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word) · Proven effective people leader skills · Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives. · College degree preferred -- Thanks & Regards Ritik Sahu || Raas Infotek
Digital Product Management • Phoenix, AZ, US
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