Patient Financial Counselor

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor in Englewood at our Swedish location.

Make a Difference Beyond Patient Care

At Rocky Mountain Cancer Centers, we understand that a cancer diagnosis brings not only emotional and physical challenges, but also financial concerns. We are seeking a compassionate, detail-oriented Patient Financial Counselor to join our oncology team and serve as a trusted resource for patients navigating the financial aspects of their care.

In this role, you will work closely with patients, families, providers, and insurance partners to help patients understand their benefits, estimate out-of-pocket costs, explore financial assistance programs, and remove barriers to treatment. The ideal candidate combines strong financial and insurance knowledge with exceptional customer service skills, empathy, and a genuine commitment to supporting patients during some of life's most difficult moments.

If you are passionate about helping others, excel at solving complex insurance and billing challenges, and want to make a meaningful impact on the patient experience, we encourage you to apply.

Salary Range: $18.29-$25.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

The patient financial counselor (PFC) plays a vital role in supporting patients by providing clear, compassionate guidance regarding financial responsibilities related to their care. This position requires strong collaboration with internal teams, direct patient engagement, and a high level of organization to ensure timely and accurate financial processes. The PFC will work in a hybrid schedule and is expected to meet with patients both in person and virtually to discuss financial options and assist with payment solutions.

Patient Financial Counselor:

• Meet with patients to review and explain insurance coverage, estimated out-of-pocket costs, and financial responsibilities
• Educate and assist patients with copay assistance programs, grants, and other financial resources
• Collect patient balances in accordance with organizational policies and procedures
• Create and manage patient budget or payment plans tailored to individual needs
• Document financial discussions and actions clearly and accurately in the appropriate system
• Collaborate closely with front-end staff, billing, collections, and other revenue cycle team members to ensure continuity of care and financial accuracy
• Ensure all assigned tasks are completed accurately and within established timelines
• Maintain a task-oriented approach while balancing multiple priorities and meeting deadlines.
• Support team-based workflows and actively contribute to a positive, collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Position requires at least 3 years experience in healthcare financial counseling, patient accounts, billing, or revenue cycle strongly preferred.
• Strong communication and interpersonal skills with the ability to engage patients sensitively and professionally.
• Have excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team.
• Demonstrated ability to work independently while also functioning effectively as part of a team
• High level of organization, attention to detail, and time-management skills
• Comfort with technology, EPM/EHR systems and financial platforms.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.