Platforms Applications Manager

Platform Applications Support Manager

King County Department of Information Technology (KCIT) is seeking a Platform Applications Support Manager to join our team. The Platform Applications Support Manager leads the Platform Applications team, which supports a diverse portfolio of enterprise systems including PaaS/SaaS solutions (such as DocuSign, Axway, Power Platform, etc.), traditional vendor provided applications, and custom built applications. This role is responsible for ensuring reliable operations, effective incident response, and high quality service delivery across the platform portfolio. The manager provides technical leadership for new system implementations, guiding design decisions and coordinating cross functional integration efforts.

The position collaborates closely with business partners, IT teams, and vendors to support application lifecycle activities and ensure alignment with organizational goals. The manager contributes to budget planning and tracking for the team, supports compliance with security and regulatory requirements, and fosters continuous improvement in processes and support practices. This role emphasizes strong leadership, operational oversight, technical depth, and effective stakeholder engagement.

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region's most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County's mission.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options
• Life and disability insurance
• Retirement
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

The person hired for this position must successfully pass a background check. Are you willing to undergo a background investigation prior to an offer of employment? This will include reference checks with previous employers, and a detailed criminal background check including fingerprinting.

Are you authorized to work in the United States?

Does your authorization require sponsorship now or in the future from an employer or other source?

How many years of hands-on experience do you have in application support, platform support, or a related technical field?

For QUESTION 4, please list the organization(s) and dates of work on your application for which this experience was in (TO BE CONSIDERED COMPLETE, YOUR ANSWER MUST NOT CONTAIN "SEE RESUME" OR SIMILAR RESPONSE):

How many years do you have leading or supervising technical staff, including performance management and staff development?

For QUESTION 6, please list the organization(s) and dates of work on your application for which this experience was in (TO BE CONSIDERED COMPLETE, YOUR ANSWER MUST NOT CONTAIN "SEE RESUME" OR SIMILAR RESPONSE):

Are you applying to this position as an eligible Priority Placement Program Participant who is a current or previous King County Employee impacted by layoff? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

* Required Question