Ticket Office Coordinator (Open to CSULB Employees Only)

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

This position is responsible for ensuring efficient management and accurate financial accounting of ticket sales for the centralized Carpenter Center Ticket Office (CCTO). The CCTO is responsible for the selling and accounting of all ticket for the College of the Arts and any other related functions held in the Carpenter Performing Arts Center, Martha B. Knoebel Dance Theatre, Gerald R. Daniel Recital Hall, University Theatre, Studio Theatre and off-site theatres, as required.

Key Responsibilities

• Oversee daily support operations for the ticketing office.
• Maintain Carpenter Center customer database and communication.
• Provide assistance and guidance to all non-campus users of COTA performance venues in printing, distributing and selling tickets to licensed events.
• Serve as direct supervisor of ticket office student staff.
• Assist in planning and implementation of strategies to increase all ticket sales for all College of the Arts venues and departments.

Department

Carpenter Performing Arts Center

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Guest Services and Sales Professional I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range: The hiring range for this position is $4,198 (Step 1) - $5,017 (Step 10) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,198 (Step 1) - $6,115 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Candidates are encouraged to review the appropriate for details specific to their position. Additionally, the is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Knowledge, Skills, and Abilities

This position brings comprehensive experience in ticketing, box office, and event operations, with a strong ability to manage the daily functions of a high-volume ticket office. They are skilled in overseeing seating configurations, pricing strategies, sales reporting, and event setup while ensuring the accuracy of ticketing materials, advertisements, and operational requirements. They demonstrate exceptional attention to detail in maintaining inventory, tracking revenue and ticket activity, coordinating group sales, and supporting patron needs through effective problem-solving and customer service. They build and maintain positive working relationships with internal departments, performing arts organizations, staff, clients, and community partners while supporting the successful execution of campus and public events.

This position also possesses experience managing customer databases and patron communications, including subscription renewals, event notifications, ticketing links, and marketing-related materials. They are committed to maintaining data integrity, ensuring compliance with mailing standards, and collaborating with marketing teams to enhance customer engagement and accessibility to ticketing services. Their strong organizational skills enable them to manage multiple projects simultaneously while ensuring accurate and timely communication with patrons and stakeholders.

In addition, the successful candidate works effectively with both on-campus and external event promoters, providing guidance on ticket sales processes, event logistics, policies, and deadlines. They are adept at coordinating with clients and campus partners to support licensed and university events, leveraging customer feedback and cross-functional collaboration to improve service delivery and the patron experience. Their ability to communicate clearly and build productive partnerships contributes to the success of a diverse range of performances and special events.

This position also demonstrates leadership and supervisory capabilities, with experience training, scheduling, and supporting student employees in a customer-focused environment. They foster a collaborative and accountable workplace culture, ensuring staff are well-prepared to deliver excellent service while maintaining operational efficiency. Additionally, they contribute to the development and implementation of strategies that increase ticket sales, expand audience engagement, and support the overall revenue and programmatic goals of the College of the Arts and its performance venues.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor’s degree in a related field required. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

• Equivalent to three years progressive experience in a supervisory position working in a ticket office with high level of activity preferred.

• One year experience with computerized ticketing systems and related procedures, equipment, and administrative techniques preferred.

• Experience with wide range of box office accounting and reporting preferred.

Application Procedures

Click “Apply Now” to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions (. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the prohibits the hiring of employees to perform CSU-related work outside the state of California.