Sales Support Coordinator - ES

POSITION SUMMARY: The Sales Support Coordinator provides administrative and coordination support to the sales team to ensure a smooth and efficient sales process, helping to maintain accuracy and momentum throughout the sales lifecycle while driving world-class customer experience and supporting integrated growth. The incumbent will also act as a key point of coordination between sellers, customers and cross-functional partners, supporting communication, tracking progress on open items and assisting in resolving routing issues so that sellers can remain focused on customer engagement and revenue-generating activities.

PRINCIPAL RESPONSIBILITIES:

• Own the sales-to-onboarding handoff process to ensure all required paperwork is complete, accurate, and submitted on time (e.g., signed contract, profile), preventing delays while supporting a smooth, positive customer experience.

• As assigned, conduct outbound outreach for lead qualification and appointment setting using approved scripts/campaigns, and route qualified opportunities to Sales.

• Track administrative deliverables and timelines (e.g., contract status, credit review, pricing approvals, required profiles) and communicate updates to Sales, internal stakeholders and customers to support timely onboarding.

• Facilitate contract legal reviews by preparing intake materials, routing agreements to Legal, tracking review status, and coordinating requested revisions between Legal and Sales

• Provides occasional support with pricing development and contract preparation for sellers

• Proactively reach out to customers to understand upcoming needs and schedule services.

• Owns intake, qualification and sell of smaller marketing-generated leads and internal cross-sell opportunities, ensuring timely follow-up and alignment with sales priorities.

• Support customers with online account navigation & profile creation (e.g., portal access, basic troubleshooting, how-to guidance) and route billing, service, or customer service issues to the appropriate team.

• Build and maintain cross-functional relationships (Sales, Legal, Credit, Pricing, Operations, Onboarding, Customer Support) to streamline approvals, resolve documentation issues, and improve turnaround times.

• Provide responsive customer communications to support onboarding readiness and customer experience, including proactive follow-up for first-time customers on required setup steps.

• Assist sales teams in identifying appropriate outlets and qualified third-party providers to address complex waste and service requirements.

• Promote and support consistent CRM usage by the sales team, reinforcing data entry standards and assisting with updates to maintain accurate customer, lead, opportunity, and activity records.

• Partner with Sales Manager to monitor CRM usage and support reporting on team adoption, data quality and activity tracking compliance.

• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Working knowledge of sales support and onboarding workflows, including internal approval routing and documentation requirements

• Experience with CRM management and structure

• Strong relationship building experience and abilities

• Strong technical expertise with an extensive understanding of environmental solutions, and regulatory compliance

• Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high quality, error free work in a fast-paced work environment

• Strong proficiency in Microsoft Office Word, Excel and Outlook

MINIMUM QUALIFICATIONS:

• Minimum of 2 years’ experience in a customer-facing support or coordination role

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits:

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global